HVAC Customer Service Specialist
2 days ago
Biorev is seeking a skilled Customer Service Representative to join our Outbound Call team specializing in HVAC call center process.
The ideal candidate will be responsible for making outbound calls to customers, providing information, scheduling appointments, promoting membership plans, and ensuring accurate data capture.
This role requires excellent communication skills, strong customer service orientation, and ability to work effectively in fast-paced environment.
We have been managing the HVAC call center process for over two years as official franchise holder of One Hour Heating & Air Conditioning, serving Frisco, Texas region.
Our India team handles complete back-office and customer service operations including inbound/outbound customer calls, technician scheduling, membership promotions, invoice handling, and QA.
Supported by tools such as Rilla Voice AI, Service Titan, and Dialpad, the process is structured to maintain high service standards, technical efficiency, and customer satisfaction in line with brand promise.
- Scheduling and confirming service appointments.
- Following up on previous service calls or inquiries.
- Conducting customer satisfaction surveys.
- Accurately record and update customer information, call dispositions, and service details in CRM platforms.
- Adhere to call scripts and company guidelines to ensure consistent and high-quality customer interactions.
- Maintain high level of product and service knowledge to effectively assist customers.
- Meet daily and weekly targets for outbound calls, appointments scheduled, or membership enrollments.
Required Skills:
- Graduate & above.
- 1-5 years of relevant experience in outbound call center role, preferably in service-based or sales environment.
- Excellent verbal and written communication skills in English, with clear and professional phone etiquette.
- Basic computer literacy and ability to navigate CRM systems and other call center tools.
Customer Focus:
Strong commitment to providing excellent customer service.
Benefits:
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