Customer Success Specialist

1 week ago

Mohali, Punjab, India Biorev Studios | 3D Rendering Studio Full time

Customer Service Representative (Outbound Calling)– HVAC Call Center Process

Location: Mohali

Type: In-house, Full-time

Shift: US Shift (Night) - 6:30pm - 4:30am IST

All the Saturdays are working during summers due to high volume of appointments.

Job Overview

We are looking for a highly motivated and detail-oriented Customer Service Representative to join our Outbound Call team specializing in the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process. The ideal candidate will be responsible for making outbound calls to customers, providing information, scheduling appointments, promoting membership plans, and ensuring accurate data capture. This role requires excellent communication skills, a strong customer service orientation, and the ability to work effectively in a fast-paced environment.

About the HVAC Process at Biorev

Biorev has been managing the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process for over two years as the official franchise holder of One Hour Heating & Air Conditioning, serving the Frisco, Texas region. The India team handles complete back-office and customer service operations including inbound/outbound customer calls, technician scheduling, membership promotions, invoice handling, and QA. Supported by tools such as Rilla Voice AI, Service Titan, and Dialpad, the process is structured to maintain high service standards, technical efficiency, and customer satisfaction in line with One Hour's brand promise.

Visit for more information.

Key Responsibilities

  • Initiate outbound calls to customers for various purposes, including:
  • Scheduling and confirming service appointments.
  • Following up on previous service calls or inquiries.
  • Promoting and explaining membership plans and special offers.
  • Conducting customer satisfaction surveys.
  • Accurately record and update customer information, call dispositions, and service details in CRM platforms.
  • Adhere to call scripts and company guidelines to ensure consistent and high-quality customer interactions.
  • Maintain a high level of product and service knowledge to effectively assist customers.
  • Meet daily and weekly targets for outbound calls, appointments scheduled, or membership enrollments.

Required Qualifications

  • Educational Qualification: Graduate & above.
  • Experience: 1-5 years of relevant experience in an outbound call center role, preferably in a service-based or sales environment.
  • Communication Skills: Excellent verbal and written communication skills in English, with clear and professional phone etiquette.
  • Technical Proficiency: Basic computer literacy and ability to navigate CRM systems and other call center tools.
  • Customer Focus: Strong commitment to providing excellent customer service.
  • Work Ethic: Ability to work independently and as part of a team, demonstrating a proactive and results-oriented approach.

  • Customer Success Manager

    3 weeks ago

    Mohali, Punjab, India TAC Security Full time

    We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join our team. As a CSM, you will be responsible for building strong relationships with our clients, ensuring they receive maximum value from our product/services, and driving retention and growth. You'll act as the trusted advisor, advocate, and liaison between the customer...

  • Head of Customer Success

    1 week ago

    Mohali, Punjab, India Lytegen Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We are seeking a visionaryHead of Customer Successto design, build, and lead our customer success department from the ground up. This role goes beyond managing accounts—it requires creating scalable systems, playbooks, and teams that will support our growth as we scale toward a $100M solar business.The ideal candidate isprocess-driven, customer-obsessed,...

  • Head of Customer Success

    2 weeks ago

    Mohali, Punjab, India Lytegen Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    We are seeking a visionary Head of Customer Success to design, build, and lead our customer success department from the ground up. This role goes beyond managing accounts—it requires creating scalable systems, playbooks, and teams that will support our growth as we scale toward a $100M solar business.The ideal candidate is process-driven,...

  • Customer Success Manager

    7 days ago

    Mohali, Punjab, India Relinns Technologies Full time ₹ 5,08,000 - ₹ 8,99,549 per year

    About RelinnsFounded by Rohit Garg, an IIM Udaipur alumnus, Relinns Technologies embodies the pillars of Reliability, Innovation, and Speed. Relinns has been progressing with a set of strong core values which has been guiding the organisation so far. At Relinns, we not only live and breathe tech solutions but also welcome innovation with open arms.With over...

  • Customer Success Manager

    2 weeks ago

    Mohali, Punjab, India JungleWorks Full time

    Job DescriptionLocation: Mohali, IndiaStipend: 15,000 (with a chance of performance based PPO)Duration: 6 monthsSummary:Seeking a Customer Success Executive - Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships.Your Roles and Responsibilities:Manage relationships with International clients to ensure successful...

  • Customer Advocate Specialist

    1 week ago

    Mohali, Punjab, India beBeeCustomerSuccess Full time ₹ 7 - ₹ 9

    Job Title: Customer Success SpecialistAbout the JobWe are seeking a skilled professional to fill the role of Customer Success Specialist in our organization. The ideal candidate will possess excellent communication skills, a strong customer service orientation, and the ability to work effectively in a fast-paced environment.The primary responsibilities of...

  • Customer Success Manager

    1 week ago

    Mohali, Punjab, India Lytegen Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role OverviewWe are seeking a Customer Success Manager with proven leadership and operational experience to establish, scale, and lead our customer service department. This role goes beyond traditional account management—it requires building processes, implementing systems, hiring and training staff, and ensuring that our customer support becomes a...

  • Customer Success Associate

    1 week ago

    Mohali, Punjab, India Eleanor Consultancy Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We're seeking a highly proactive and confident Customer Success Associate who will work closely with product, support, and implementation teams to ensure smooth deployments, measurable outcomes, and long-term satisfaction for each of our customers.

  • Customer Success Specialist

    2 weeks ago

    Mohali, Punjab, India Biorev Studios | 3D Rendering Studio Full time

    Job DescriptionCustomer Service Representative (Outbound Calling) HVAC Call Center ProcessLocation: MohaliType: In-house, Full-timeShift: US Shift (Night) - 6:30pm - 4:30am ISTAll the Saturdays are working during summers due to high volume of appointments.Job OverviewWe are looking for a highly motivated and detail-oriented Customer Service Representative to...

  • Customer Success Specialist

    1 week ago

    Mohali, Punjab, India Biorev Studios | 3D Rendering Studio Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Customer Service Representative (Outbound Calling)– HVAC Call Center ProcessLocation: MohaliType: In-house, Full-timeShift: US Shift (Night) - 6:30pm - 4:30am ISTAll the Saturdays are working during summers due to high volume of appointments.Job OverviewWe are looking for a highly motivated and detail-oriented Customer Service Representative to join our...