HVAC Customer Service Representative

4 days ago

Mohali, Punjab, India beBeeCustomer Full time ₹ 7,50,000 - ₹ 15,00,000

Job Title: HVAC Customer Service Representative

About the Role:

We are seeking a detail-oriented and motivated customer service professional to join our team specializing in providing top-notch service to customers. The ideal candidate will be responsible for making outbound calls, scheduling appointments, promoting membership plans, and ensuring accurate data capture.

This role requires excellent communication skills, a strong customer service orientation, and the ability to work effectively in a fast-paced environment.

Responsibilities:

  • Initiate outbound calls to customers for various purposes, including
    • Scheduling and confirming service appointments
    • Following up on previous service calls or inquiries
    • Promoting and explaining membership plans and special offers
    • Conducting customer satisfaction surveys
    • Accurately recording and updating customer information, call dispositions, and service details in CRM platforms
  • Adhere to call scripts and company guidelines to ensure consistent and high-quality customer interactions
  • Maintain a high level of product and service knowledge to effectively assist customers
  • Meet daily and weekly targets for outbound calls, appointments scheduled, or membership enrollments

Requirements:

  • Educational Qualification: Graduate & above
  • Experience: 1-5 years of relevant experience in an outbound call center role, preferably in a service-based or sales environment
  • Communication Skills: Excellent verbal and written communication skills in English, with clear and professional phone etiquette
  • Technical Proficiency: Basic computer literacy and ability to navigate CRM systems and other call center tools
  • Customer Focus: Strong commitment to providing excellent customer service
  • Work Ethic: Ability to work independently and as part of a team, demonstrating a proactive and results-oriented approach

  • Customer Service Representative

    4 days ago

    Mohali, Punjab, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

    Role OverviewWe seek a detail-oriented individual to join our customer service and sales team. The ideal candidate will make outbound calls, provide information, schedule appointments, promote plans, and capture accurate data.About Our HVAC ProcessOur company has been managing the HVAC process for over two years. Our India-based team handles complete...

  • HVAC Team Member

    2 days ago

    Mohali, Punjab, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 80,00,000

    HVAC Customer Service RepresentativeWe are seeking a highly motivated and detail-oriented individual to join our Outbound Call team specializing in the HVAC process.The ideal candidate will be responsible for making outbound calls to customers, providing information, scheduling appointments, promoting membership plans, and ensuring accurate data...

  • Customer Service Representative

    4 days ago

    Mohali, Punjab, India beBeeTeleCaller Full time ₹ 2,00,000 - ₹ 4,00,000

    Customer Service RepresentativeWe are seeking a highly motivated and detail-oriented Customer Service Representative to handle customer inquiries, provide product information, and resolve issues in a professional and courteous manner.Contact clients to discuss their needs and deliver exceptional service.Field customer inquiries and respond to concerns with...

  • Customer Service Representative

    7 days ago

    Mohali, Punjab, India beBeeRepresentative Full time

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team.

  • Customer Success Specialist

    5 days ago

    Mohali, Punjab, India Biorev Studios | 3D Rendering Studio Full time

    Customer Service Representative (Outbound Calling)– HVAC Call Center ProcessLocation: MohaliType: In-house, Full-timeShift: US Shift (Night) - 6:30pm - 4:30am IST All the Saturdays are working during summers due to high volume of appointments.Job OverviewWe are looking for a highly motivated and detail-oriented Customer Service Representative to join our...

  • Customer Success Specialist

    5 days ago

    Mohali, Punjab, India Biorev Studios | 3D Rendering Studio Full time

    Customer Service Representative (Outbound Calling)– HVAC Call Center ProcessLocation: MohaliType: In-house, Full-timeShift: US Shift (Night) - 6:30pm - 4:30am IST All the Saturdays are working during summers due to high volume of appointments.Job OverviewWe are looking for a highly motivated and detail-oriented Customer Service Representative to join our...

  • Customer Success Specialist

    4 days ago

    Mohali, Punjab, India Biorev Studios | 3D Rendering Studio Full time

    Customer Service Representative (Outbound Calling)– HVAC Call Center Process Location: Mohali Type: In-house, Full-time Shift: US Shift (Night) - 6:30pm - 4:30am IST All the Saturdays are working during summers due to high volume of appointments. Job Overview We are looking for a highly motivated and detail-oriented Customer Service Representative to...

  • Customer Success Specialist

    2 days ago

    Mohali, Punjab, India Biorev Studios | 3D Rendering Studio Full time

    Job DescriptionCustomer Service Representative (Outbound Calling) HVAC Call Center ProcessLocation: MohaliType: In-house, Full-timeShift: US Shift (Night) - 6:30pm - 4:30am ISTAll the Saturdays are working during summers due to high volume of appointments.Job OverviewWe are looking for a highly motivated and detail-oriented Customer Service Representative to...

  • Customer Service Representative Opportunity

    4 days ago

    Mohali, Punjab, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 10,00,000

    Job SummaryWe are seeking a highly motivated and skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer service by communicating effectively with customers via phone, email, or other communication channels.This is an exciting opportunity to work in a...

  • Service Excellence Specialist

    2 days ago

    Mohali, Punjab, India beBeeHVAC Full time ₹ 6,00,000 - ₹ 8,50,000

    Job Overview:">We are seeking a highly motivated and detail-oriented Customer Service Representative to join our Outbound Call team. The ideal candidate will be responsible for making outbound calls to customers, providing information, scheduling appointments, promoting membership plans, and ensuring accurate data capture.">About the HVAC Process:">Our...