Service Excellence Specialist
3 days ago
Job Overview:
">We are seeking a highly motivated and detail-oriented Customer Service Representative to join our Outbound Call team. The ideal candidate will be responsible for making outbound calls to customers, providing information, scheduling appointments, promoting membership plans, and ensuring accurate data capture.
">About the HVAC Process:
">Our company has been managing the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process for over two years as the official franchise holder of One Hour Heating & Air Conditioning, serving the Frisco, Texas region. Our India team handles complete back-office and customer service operations including inbound/outbound customer calls, technician scheduling, membership promotions, invoice handling, and QA.
">Key Responsibilities:
">- ">
- Initiate outbound calls to customers for various purposes, including scheduling and confirming service appointments, following up on previous service calls or inquiries, promoting and explaining membership plans and special offers, conducting customer satisfaction surveys, accurately recording and updating customer information, call dispositions, and service details in CRM platforms.">
- Adhere to call scripts and company guidelines to ensure consistent and high-quality customer interactions.">
- Maintain a high level of product and service knowledge to effectively assist customers.">
- Meet daily and weekly targets for outbound calls, appointments scheduled, or membership enrollments.">
Required Qualifications:
">- ">
- Educational Qualification: Graduate & above.">
- Experience: 1-5 years of relevant experience in an outbound call center role, preferably in a service-based or sales environment.">
- Communication Skills: Excellent verbal and written communication skills in English, with clear and professional phone etiquette.">
- Technical Proficiency: Basic computer literacy and ability to navigate CRM systems and other call center tools.">
- Candidate Focus: Strong commitment to providing excellent customer service.">
- Work Ethic: Ability to work independently and as part of a team, demonstrating a proactive and results-oriented approach.">
Benefits:
">Our company offers a dynamic work environment with opportunities for growth and development.
">Others:
">Please note that all the Saturdays are working during summers due to high volume of appointments.
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