HVAC Team Member

3 days ago

Mohali, Punjab, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 80,00,000
HVAC Customer Service Representative

We are seeking a highly motivated and detail-oriented individual to join our Outbound Call team specializing in the HVAC process.

The ideal candidate will be responsible for making outbound calls to customers, providing information, scheduling appointments, promoting membership plans, and ensuring accurate data capture.

About the HVAC Process

Our team handles complete back-office and customer service operations including inbound/outbound customer calls, technician scheduling, membership promotions, invoice handling, and QA. Supported by tools such as Rilla Voice AI, Service Titan, and Dialpad, the process is structured to maintain high service standards, technical efficiency, and customer satisfaction in line with our brand promise.

Key Responsibilities:
  • Initiate outbound calls to customers for various purposes, including scheduling and confirming service appointments, following up on previous service calls or inquiries, promoting and explaining membership plans and special offers, conducting customer satisfaction surveys, accurately recording and updating customer information, call dispositions, and service details in CRM platforms, adhering to call scripts and company guidelines, maintaining a high level of product and service knowledge to effectively assist customers, meeting daily and weekly targets for outbound calls, appointments scheduled, or membership enrollments.
Requirements:
  • Educational Qualification: Graduate & above.
  • Experience: 1-5 years of relevant experience in an outbound call center role, preferably in a service-based or sales environment.
  • Communication Skills: Excellent verbal and written communication skills in English, with clear and professional phone etiquette.
  • Technical Proficiency: Basic computer literacy and ability to navigate CRM systems and other call center tools.
  • Customer Focus: Strong commitment to providing excellent customer service.
  • Work Ethic: Ability to work independently and as part of a team, demonstrating a proactive and results-oriented approach.

  • Graduate Trainee – HVAC Projects

    1 week ago

    Mohali, Punjab, India MAXXDGE PRIVATE LIMITED Full time

    Company Description Maxxdge Private Limited is a diversified engineering company renowned for its innovative HVAC Solutions. We deal in Central Air-Conditioning Systems such as Chillers, VRF/VRV Systems. Role Description This is a full-time on-site role for a Graduate Trainee in HVAC Projects, located in SAS Nagar (Mohali). The Graduate Trainee will assist...

  • HVAC Project Management Trainee

    7 days ago

    Mohali, Punjab, India beBeeProject Full time ₹ 45,00,000 - ₹ 80,00,000

    At our company, we're a diversified engineering organization renowned for our innovative Heating, Ventilation, and Air Conditioning (HVAC) solutions.We specialize in Central Air-Conditioning Systems such as Chillers, VRF/VRV Systems. As an HVAC Project Trainee, you'll be assisting in the planning, execution, and monitoring of HVAC projects on-site.Your daily...

  • HVAC Call Center Specialist

    5 days ago

    Mohali, Punjab, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 10,50,000

    Job DescriptionWe are seeking a highly motivated and detail-oriented customer service professional to join our team specializing in HVAC call center processes.The ideal candidate will be responsible for making outbound calls to customers, providing information, scheduling appointments, promoting membership plans, and ensuring accurate data capture.This role...

  • HVAC Customer Service Representative

    4 days ago

    Mohali, Punjab, India beBeeCustomer Full time ₹ 7,50,000 - ₹ 15,00,000

    Job Title: HVAC Customer Service RepresentativeAbout the Role:We are seeking a detail-oriented and motivated customer service professional to join our team specializing in providing top-notch service to customers. The ideal candidate will be responsible for making outbound calls, scheduling appointments, promoting membership plans, and ensuring accurate data...

  • Airport Team Member Job Opening

    3 days ago

    Mohali, Punjab, India beBeeAirport Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title: Airport Team MemberThis is an exciting opportunity to join our team as a Ground Staff at an airline. The role involves working in a fast-paced environment, providing excellent customer service and ensuring the smooth operation of flights.Responsibilities:• Develop accurate project specifications by collaborating with colleagues and...

  • Member Services Specialist

    3 days ago

    Mohali, Punjab, India beBeeCustomerExperience Full time ₹ 60,00,000 - ₹ 90,00,000

    Job Title: Member Services SpecialistWe are seeking a skilled professional to join our team as a Member Services Specialist.Key Responsibilities:Respond to incoming calls from healthcare plan members, providing clear and concise information about their coverage and benefits.Resolve member issues through effective communication, ensuring a positive customer...

  • Team Associate

    1 week ago

    Mohali, Punjab, India beBeeTeamwork Full time

    Job Title: Team AssociateWe are seeking a motivated and skilled individual to join our team as a Team Associate. This is an excellent opportunity for someone looking to build a career in a dynamic and fast-paced environment.Key Responsibilities:Task Execution: Execute tasks and responsibilities within the team or project, ensuring timely completion and...

  • Team Collaborator

    1 week ago

    Mohali, Punjab, India beBeeCollaborator Full time

    Job RoleCore CompetenciesOur ideal candidate will possess excellent interpersonal skills, enabling them to effectively communicate with team members, provide updates, and address issues in a clear and concise manner.Tasks and ResponsibilitiesThe successful candidate will be responsible for completing assigned tasks and responsibilities within the team or...

  • Senior Team Collaborator

    1 week ago

    Mohali, Punjab, India beBeeTeamLeader Full time

    Job Role OverviewThis is an exciting opportunity to collaborate with a dynamic team and contribute to project success.As a key team member, you will work closely with colleagues to achieve shared goals.You will be responsible for contributing to the development and execution of team initiatives.Assisting in problem-solving and decision-making processes is...

  • Team Lead

    5 days ago

    Mohali, Punjab, India Bunge Full time

    Job Description:Business Title-Team Lead - SOX ComplianceGlobal Function-FinanceGlobal Department-Internal Audit Reporting to-Global SOX Compliance LeadAbout the CompanyBunge is a global leader in agribusiness and food production, committed to sustainability and innovation. Our mission is to connect farmers, processors, and consumers to deliver high-quality...