Customer Experience Manager

5 days ago


Cochin Kochi Ernakulam Thrissur, India beBeeCustomerExperience Full time ₹ 8,00,000 - ₹ 12,00,000
Job Summary

We are seeking a skilled Customer Experience Manager to join our team. The successful candidate will be responsible for managing and maintaining our Lead Squared CRM system, ensuring data accuracy and regular updates.

Key Responsibilities
  • Maintain and manage the Lead Squared CRM system, ensuring data accuracy and regular updates
  • Refine and develop CRM workflows, scripts, and automation to enhance customer interactions
  • Manage and analyze large datasets using Advanced Excel tools (e.g., pivot tables, macros)
  • Collaborate with cross-functional teams (sales, academic, and support) to streamline interactions
  • Address and troubleshoot CRM issues; act as the go-to person for system-related queries
  • Monitor CRM performance and customer service KPIs; generate insights and suggest improvements
  • Train users on new CRM features and best practices
  • Lead initiatives for data clean-up, segmentation, and customer retention strategies
Requirements
  • A bachelor's degree in any discipline is assumed
  • Preferred backgrounds would be in Business Administration, Information Systems, Computer Applications, or related fields
What We Offer

A competitive compensation package and opportunities for professional growth and development.



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