Customer Experience Advocate

1 day ago


Thrissur Cochin Kochi Ernakulam, India beBeeData Full time ₹ 6,00,000 - ₹ 10,00,000

Job Overview

">CRM Support Executive Role">

The role of CRM Support Executive revolves around maintaining and enhancing the customer experience through efficient CRM system management.

">Key Responsibilities">
  • Manage and refine CRM workflows, scripts, and automation to ensure seamless interactions and data accuracy.
  • Analyze large datasets using advanced tools like pivot tables and macros to identify areas for improvement.
  • Collaborate with cross-functional teams to streamline interactions and optimize processes.
  • Address and troubleshoot CRM issues, providing expert support and resolving system-related queries.
  • Monitor CRM performance and generate insights to suggest improvements in customer service KPIs.
  • Develop and lead initiatives for data clean-up, segmentation, and customer retention strategies.
">Qualifications and Skills">
  • A bachelor's degree in any discipline is assumed; preferred backgrounds include Business Administration, Information Systems, Computer Applications, or related fields.
  • Proficiency in CRM software and ability to learn new features and best practices quickly.
  • Excellent analytical and problem-solving skills, with the ability to work under pressure and meet deadlines.
  • Effective communication and collaboration skills, with the ability to work with diverse teams and stakeholders.
">

As a CRM Support Executive, you will be responsible for ensuring the smooth operation of our CRM system and contributing to the growth and success of our organization.


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