Customer Experience Advocate
1 day ago
Job Overview
">CRM Support Executive Role">The role of CRM Support Executive revolves around maintaining and enhancing the customer experience through efficient CRM system management.
">Key Responsibilities">- Manage and refine CRM workflows, scripts, and automation to ensure seamless interactions and data accuracy.
- Analyze large datasets using advanced tools like pivot tables and macros to identify areas for improvement.
- Collaborate with cross-functional teams to streamline interactions and optimize processes.
- Address and troubleshoot CRM issues, providing expert support and resolving system-related queries.
- Monitor CRM performance and generate insights to suggest improvements in customer service KPIs.
- Develop and lead initiatives for data clean-up, segmentation, and customer retention strategies.
- A bachelor's degree in any discipline is assumed; preferred backgrounds include Business Administration, Information Systems, Computer Applications, or related fields.
- Proficiency in CRM software and ability to learn new features and best practices quickly.
- Excellent analytical and problem-solving skills, with the ability to work under pressure and meet deadlines.
- Effective communication and collaboration skills, with the ability to work with diverse teams and stakeholders.
As a CRM Support Executive, you will be responsible for ensuring the smooth operation of our CRM system and contributing to the growth and success of our organization.
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