Frontline Operations Manager

2 days ago

Thrissur Cochin Kochi Ernakulam, India beBeeCustomer Full time ₹ 2,50,000 - ₹ 6,00,000
Lead Frontline Operations

As a seasoned professional in hospitality or retail management, you'll play a pivotal role in spearheading daily floor operations and delivering exceptional customer experiences at our entertainment centers. Your leadership skills will be instrumental in guiding staff to maintain seamless interactions with guests.

Key Responsibilities:

  • Oversee daily floor activities and ensure high standards of customer service are consistently met.
  • Manage staff performance, scheduling, and training to optimize operational efficiency.
  • Enforce adherence to safety protocols and operational guidelines.
  • Respond promptly to guest queries, complaints, and escalations with professionalism and empathy.

Required Qualifications:

  • Graduate/Diploma in Hospitality, Business Management, or related fields.
  • 2-5 years of experience in the entertainment, hospitality, retail, or related industries.
  • Preference given to candidates from local areas.

Benefits: A dynamic work environment with opportunities for growth and development.

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