Customer Support Representative

1 month ago


Noida, Uttar Pradesh, India Testbook Full time
About Testbook

Testbook is a pioneering education technology company that is revolutionizing the learning experience for students worldwide. Our mission is to provide accessible, engaging, and personalized educational resources to empower learners to succeed in their academic pursuits.

The fastest-growing startup in the EdTech space, Testbook is poised to revolutionize the industry. With a registered user base of over 2.6 crore students, 450 crore tests solved on the WebApp, and a knockout Android App, Testbook has established itself as a leader in the market.

Profile

The Customer Support Executive will be responsible for receiving, investigating, and responding to all customer inquiries regarding the products and services. The Customer Support Executive will troubleshoot and coordinate with various internal departments to resolve problems.

Key Responsibilities:
  • Interact with customers by phone, email, or online chat concerning various care issues.
  • Provide hands-on support for customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management.
  • Solicit cross-selling and up-selling opportunities within the customer care experience.
  • Tracking and reporting relevant customer care performance metrics.
  • Capturing and applying customer feedback.

As a Customer Support Executive at Testbook, you will be part of a dynamic and innovative team that is dedicated to providing exceptional customer service. If you are passionate about delivering outstanding support and want to be part of a company that is changing the face of education, then this is the perfect opportunity for you.



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