Customer Support Representative

4 weeks ago


Noida, Uttar Pradesh, India Paytm Full time
About Paytm: Paytm is a leading financial services company in India, offering a full-stack of payments and financial solutions to consumers, merchants, and online platforms. Our mission is to bring half a billion Indians into the mainstream economy through innovative financial services. With a strong investor base, including Softbank, Ant Financial, and Berkshire Hathaway, we are committed to democratizing credit for deserving consumers and merchants.

About The Role: This is an exciting opportunity to join our customer support team as a representative. As a key member of our team, you will be responsible for handling customer queries and providing prompt resolutions over calls and emails. You will work closely with our internal team to resolve issues and maintain a high level of customer satisfaction through professional and courteous service.

Key Responsibilities:
1. Handle customer inquiries and provide accurate solutions to their queries or concerns.
2. Collaborate with the internal team to resolve issues and improve customer satisfaction.
3. Utilize strong problem-solving skills and work independently to resolve complex customer issues.
4. Maintain a high level of customer satisfaction through professional and courteous service.

Requirements:
1. Excellent English communication skills.
2. Ability to remain calm and professional in stressful situations.
3. Empathy and patience.
4. Rotational shift and 6 days of work.

Why Join Us?
· A collaborative output-driven program that brings cohesiveness across businesses through technology.
· Improve the average revenue per user by increasing cross-sell opportunities.
· A solid 360-degree feedback from peer teams on your support of their goals.
· Respect, earned not demanded from peers and managers.

Compensation: With enviable 500 million+ registered users, 21 million+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers and merchants. It's your opportunity to be a part of our story

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