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IT Support Specialist
3 weeks ago
Desktop Support Engineer: A Key Role in IT Infrastructure Management
You will play a vital role in maintaining the functionality and reliability of an organization's IT environment, enabling employees to work efficiently and effectively. This is an opportunity to join a team-first meritocracy and help grow an entrepreneurial group.
Key Responsibilities:
- Administer Microsoft Intune for endpoint management, providing support for Azure Virtual Desktop (AVD) infrastructure, including user provisioning and issue resolution.
- Manage incident and service request management process to ensure timely resolution of user issues and requests.
- Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.
- Handle grant application/drive/folder access requests and ensure proper permissions are granted according to security policies.
- Administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
- Facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
- Manage access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.
- Monitor and respond to phishing email incidents, providing guidance and support to users as needed.
- Perform remote software installations and configurations to ensure users have access to required applications.
- Reset passwords and unlock user accounts as per established security protocols.
- Assist with setting up and troubleshooting Zoom meetings and other video conferencing solutions.
- Address Zscaler/network connectivity issues and provide resolution to ensure uninterrupted access to network resources.
- Provide support for external file sharing platforms such as ShareFile and Teams channels.
- Assist users with unlocking Bitlocker screens and resolving related issues.
- Configure and map network drives and printers for users as needed.
- Provide support for mobile devices, including unlocking iPhones and troubleshooting connectivity issues.
Desired Skills:
- Bachelor's degree in computer science, Information Technology, or related field.
- Proven experience in desktop support or a similar role.
- Strong knowledge of Microsoft Windows operating systems and Office applications.
- Familiarity with Active Directory, Exchange, and other network administration tools.
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to work independently and prioritize tasks effectively.
- MS-900: Microsoft 365 Fundamentals
- MS-700: Managing Microsoft Teams
- AZ-900: Microsoft Azure Fundamentals
- Nexthink Fundamentals
