Strategic Account Manager

4 days ago


Bengaluru, Karnataka, India Vidpro Consultancy Full time
Key Account Management Role

We are seeking a seasoned Business Development Lead to join our team at Vidpro Consultancy. As a Strategic Account Manager, you will be responsible for building and maintaining strong relationships with our clients, identifying their needs, and providing solutions to drive mutual success.

Key Responsibilities:

- Develop trust-based relationships with a portfolio of major clients to ensure their loyalty and satisfaction

- Stay up-to-date on the features and dashboards of our Cashfree products to effectively communicate their benefits to clients

- Proactively monitor the business performance of key merchants and collaborate with internal teams to resolve any issues

- Analyze and improve response speeds, resolution speeds, and quality of interactions for support teams

- Identify and resolve complex client issues, escalating them to relevant teams if necessary

Requirements:

- 4-7 years of experience in Key Account Management, Merchant Services, or a related field from B2B payments, Fintech, or SaaS backgrounds

- Strong communication and problem-solving skills, with experience in handling high-level client escalations

- Familiarity with client-serving or merchant relationship management roles

What We Offer:

- A dynamic work environment with opportunities for growth and development

- Competitive compensation and benefits package

- Collaborative team environment with a focus on client satisfaction and success

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