Business Operations Partner

The Business Operations Partner will provide critical local business services to the organization within a country/group of countries.

This role will lead and drive operational initiatives, to agreed global standards across business units whilst ensuring compliance with local legislation, in collaboration with and supporting strategic partners.

• Collaborate with Strategic Partners to gather and forecast local requirements to plan and manage project demand across the function.
• Facilitate conflict resolution and manage pro-active relationship improvements.
• Deliver Case Management services across the country/group of countries to support the business with sickness absence, grievances and disciplinary activities.
• Collaborate with recruitment teams to align recruitment strategies with the specific needs of business units.
• Assist managers in conducting performance reviews, addressing underperformance, and implementing improvement plans.
• Ensure adherence to operational policies and procedures, including compliance with local labor laws and organizational regulations and working to agreed global and local operational standards.
• Drive improvements to operational policies in line with the business requirements and changes in local markets.
• Support the seamless integration of new employees by facilitating an effective onboarding process.
• Leverage analytics to provide insights into workforce trends, engagement, and productivity, informing decision-making across all levels of the business.
• Drive initiatives to measure and enhance employee engagement, ensuring alignment with company culture and values.
• Manage employee related activities aligned to a business restructure such as Employee Relations, employee exits, redeployment and support activities.
• Manage TUPE in / out employee related activities supporting business acquisitions, new business and transition out of customer contracts.
• Collaborate with the Reward CoE to facilitate the approach to Annual Pay Reviews.
• Supports the Strategic Partners in the activities that underpin a successful workforce planning strategy, to ensure the smooth execution of the plans.
• Working closely with the Strategic Partners, determine the right location and office attendance strategy.
• Collaborate with colleagues to implement Diversity, Equity, and Inclusion (DE&I) strategies and foster inclusive workplace environments.
• Ensure adherence to risk and compliance management protocols across all operational initiatives.
• Create and deliver wellbeing priorities across the local business.
• Lead the People Operations service to provide support to employees and managers on operational and escalated issues.
• Develop the HR Team to deliver excellent services to the local business in support of the operational plans developed by the strategic partners.
• Review & approval of local communication charter (internal and external) and ensure communication channels are monitored.
• Closely collaborate with OHS SPOC to monitor various natural/geopolitical situations as required.

Key Skills, Experience and Competencies:

• Building Relationships and Influencing: Strong relationship-building and influencing skills
• Dynamic and Agile: Efficiently managing projects in a fast-paced environment
• Tenacity: Commitment to operational excellence and enhancing employee experiences
• Adaptability: Adjusting to new challenges with a problem-solving approach
• Commercial Acumen: Aligning operational strategies with business financial dynamics
• Financial Strategy Alignment: Integrating financial considerations into operational planning
• Project Management: Leading projects to successful completion

Knowledge & Experience:

• Employee & Labor Relations: Expertise in employment law and continuous learning
• Local Knowledge: Understanding local labor laws and cultural norms
• Global Knowledge: Good working knowledge of Fujitsu's global operational standards
• Resilience: Remaining effective under pressure

We value diversity and inclusion and believe that hiring people from a wide variety of backgrounds makes us stronger because it allows us to draw on a wider range of perspectives and life experiences.