Workforce Manager

7 hours ago

Coimbatore, Tamil Nadu, India beBeeBusiness Full time ₹ 60,00,000 - ₹ 1,20,00,000
Workforce Manager - Business Partner

We are seeking a seasoned Workforce Manager to join our team as a Business Partner.

The ideal candidate will be responsible for partnering with business stakeholders, operations, and clients to ensure optimal workforce planning, scheduling, capacity management, and real-time performance monitoring.

  • Key Responsibilities:
  • Partner with business stakeholders to drive strategic decision-making through data-driven insights.
  • Develop and maintain long-term, mid-term, and short-term capacity plans to meet business objectives.
  • Design efficient schedules that balance service delivery, employee preferences, and cost.
  • Oversee intraday management, real-time monitoring, and SLA adherence.
  • Drive corrective actions to maintain service levels, including overtime, cross-skilling, and load balancing.
  • Lead and mentor a team of WFM analysts and real-time specialists.

About the Role:

This is an exciting opportunity for a highly motivated and experienced Workforce Manager to make a meaningful impact on our organization.

What You Will Need:

  • A minimum of [X] years of experience in workforce management or a related field.
  • Proven track record of driving business results through effective workforce planning and management.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • The chance to work with a talented and dedicated team.

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