Technical Field Support Specialist

4 days ago

Ahmedabad, Gujarat, India beBeeFieldService Full time ₹ 10,00,000 - ₹ 15,00,000
Service Technician

Job Title: Service Engineer

• Deliver high-quality service support by addressing customer complaints, handling commissioning calls, and ensuring timely resolution for installations across the region.

• Maintain exceptional customer satisfaction, improve service turnaround, and drive aftermarket growth opportunities.

Key Responsibilities:

  • Attend field service complaints related to product installations in the specified region.
  • Conduct commissioning activities at customer sites ensuring proper installation and functionality.
  • Troubleshoot and resolve mechanical/electrical issues in a timely and efficient manner.
  • Ensure minimum turnaround time (TAT) for complaint resolution.
  • Support in AMC (Annual Maintenance Contracts) and other aftermarket service opportunities.
  • Maintain accurate service records and provide regular reports to management.
  • Drive improvements in Customer Touch Points, MTTR (Mean Time to Repair), and Service KPIs.
  • Contribute to achieving AOP (Annual Operating Plan) growth targets through enhanced service delivery.

Qualifications & Experience:

  • Diploma/Graduate in Mechanical or Electrical Engineering or equivalent qualification.
  • 3-4 years of relevant experience in field service, installation, or maintenance.
  • Hands-on experience in troubleshooting and commissioning.

Key Skills & Competencies:

  • Strong technical troubleshooting skills.
  • Good knowledge of installation and maintenance practices.
  • Excellent customer handling and communication abilities.
  • Ability to work independently in the field with minimal supervision.
  • Focused on customer satisfaction and service efficiency.

Performance Indicators (KRA/KPI):

  • Timely resolution of service complaints (TAT).
  • Customer satisfaction and positive feedback.
  • Accuracy and quality of commissioning activities.
  • Contribution towards AOP growth and aftermarket opportunities.
  • Improvement in MTTR and overall service efficiency.

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