Customer Support Representative
4 weeks ago
About 2coms
We are seeking an experienced Telecaller to join our team at 2coms.
About the Role:
The ideal candidate will have prior experience in telecalling, customer support, or similar roles.
Key Responsibilities:
- Deliver exceptional customer experiences through phone calls, ensuring customer satisfaction and loyalty to 2coms.
- Handle customer inquiries, resolve complaints, and provide information on our services.
- Meet or exceed daily and monthly call targets, maintaining a high level of productivity and efficiency.
- Stay up-to-date with product information, services, and promotions to effectively upsell and cross-sell.
- Work collaboratively with the sales team to achieve business objectives and improve customer engagement.
Requirements:
- Proficiency in Hindi is mandatory. Knowledge of Kannada and Telegu is advantageous.
- At least 1 year of experience in Telecaller or customer support or similar roles.
Benefits:
Open to both freshers and experienced candidates. Salary: up to 2.64 LPA. General shifts with flexibility to work as per process requirements. Weekly off: Roster off.
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