Expert ServiceNow ITSM Architect

1 week ago

Pune, Maharashtra, India beBeeTechnical Full time ₹ 21,60,000 - ₹ 28,80,000
ServiceNow ITSM Technical Lead Role

Lead Architecture and Development Efforts for IT Service Management Implementations on the ServiceNow Platform.

About This Opportunity

We seek a seasoned ServiceNow technical expert to drive architecture, design, and development efforts for IT Service Management (ITSM) implementations on our platform.

Main ResponsibilitiesSolution Architecture & Platform Design
  • Develop and implement the technical architecture and solution design for ServiceNow ITSM implementations, ensuring alignment with enterprise ITIL processes.
  • Configure, customize, and architect core ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog, and SLA Management.
  • Implement ServiceNow Agent Workspace, Service Operations Workspace, and mobile views for ITSM agents.
Custom Development & Scripting
  • Design and develop custom components including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Notifications, and Inbound Actions.
  • Build and optimize workflows using Flow Designer, Workflow Editor, and Scripted Flows.
  • Customize form views, list layouts, dashboards, and Performance Analytics widgets for ITSM reporting and analytics.
Integrations
  • Integrate ServiceNow with external systems (e.g., Active Directory, monitoring tools, CMDB sources, ticketing systems) using REST/SOAP APIs, Integration Hub, and MID Server.
  • Build Event Management or auto-ticketing integrations with tools like SolarWinds, Dynatrace, AppDynamics, Nagios, or Splunk if ITOM is in scope.
Team Leadership & Governance
  • Lead and mentor a team of developers and admins in an Agile environment.
  • Define technical standards, perform code reviews, and enforce platform governance and data model integrity.
  • Support sprint planning, story grooming, and UAT coordination.
Platform Management & Optimization
  • Manage and support platform upgrades, cloning, patching, and performance tuning activities.
  • Monitor and resolve platform-related performance and security issues.
  • Optimize processes using AI Search, Virtual Agent, and Predictive Intelligence (if in use).

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