ServiceNow ITSM Developer/Consultant Specialist

Job description

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced ServiceNow developer to join our team in the role of Consultant Specialist

In this role, you will:

• Act as one of the Senior developers in the ServiceNow ITSM POD contributing in the development and Level 3 support.
• Act as a Subject Matter Expert (SME) to lead & participate in Service Now infrastructure upgrades, migration, configuration, support, maintenance and ServiceNow related technical escalations internally & with vendor.
• Provide end to end support for ServiceNow based application design and implementation. Build technical plans and manage the upgrades. Transform Business Requirement into Business Process. Demonstrate your experience of Service Now based designing and developing process-based solutions.Work with colleagues/stakeholders across geographies and time zones with a variety of teams.
• Manage primary products used which require expert knowledge of ServiceNow, with the proven record of accomplishment in creating scoped application and portal customizations within the application.
• Adhere to internal process to support the service, including change management, and incident management policy.
• Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes. Automate processes wherever possible/feasible.
• Take the lead with new initiatives (ServiceNow upgrade, process simplification etc.), to drive internal teams for new initiatives related to ServiceNow. Take ownership of technical deliverables and handle technical engineering escalations for the team.
• Conduct relevant Knowledge Sharing & Training sessions in English to develop skills of junior team members. Provide guidance to team members on day-to-day basis as required. Ensure appropriate document creation and maintenance to a high standard.

Requirements

To be successful in this role, you should meet the following requirements:

• 8 to 10 Years of IT experience and 7+ years of experience in software development with significant working experience on ServiceNow application development especially in the ITSM area.
• Well versed with class hierarchy, Update set hierarchy, data layer, flows, Service Portal, UI Action /policy, ACL's, deployment, Integration, SOAP Service implementation and all client and server-side scripting in best practice in ServiceNow.
• Experience with development and implementation of ServiceNow ITSM modules - Incident, Problem, Change Management with knowledge of API integrations with ServiceNow and debugging skills along with good process understanding on ITSM modules.
• Should have ServiceNow certification (CSA, CAD).
• Ability to transform Business Requirement into Business Process. Proven analytical and problem-solving skills.End to End experience of ServiceNow based application design and implementation.
• Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills. Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience.
• Experience in support along with development and need to be part of On-call support as per rotation.
• Good to have hand-on experience of UI builder and workspace configuration in ServiceNow along with understanding of OOTB ITSM related workspaces.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India