 
						ServiceNow Developer/Consultant
2 days ago
TCS is hiring for ServiceNow Developer/Consultant role
Role : ServiceNow Developer/Consultant
Experience : 6 - 8 years
Location : Pune
- ITIL Certified
- Implementations and enhancements of Service Catalog, Workflows, Flow designers, Incident, Problem, Change, Knowledge management and CMDB modules.
- Experienced in designing a Robust CMDB Following the CSDM Framework based on analysis of AS IS CMDB and ITSM Process, Field Mapping and Data Standardization,
- Implement Reports, Dashboards, KPI and Performance Analytics for different modules of ServiceNow.
- Manage ServiceNow Version Upgrading, Patching's.
- Design and implementation of Service portal, widgets, Themes
- Integrate ServiceNow with other 3rd party tools using REST, SOAP web services and integration Hub.
- Good knowledge on configuring Chatbot, Virtual agent, ATF, Agent workspace, Flow Designer
- Strong knowledge on Non ITSM modules like ITOM, SPM(ITBM), ITAM, CSM, SecOps, GRC, HRSD.
- Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
- Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues.
- Consults with Process Leaders to develop appropriate technical solutions in Service Now
- Follows up on outstanding development needs and provides timely status reports to the project manager.
- Advises on options, risk and impacts on business/ITIL processes.
- Communicates technical problems and solutions to both technical and non-technical audiences.
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