Advanced Client Engagement Specialist

2 weeks ago

Pune, Maharashtra, India beBeeSolution Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Expert Customer Solutions Developer

Job Description

We are seeking a highly skilled customer solutions developer to bridge the gap between our customers' needs and product development teams. This role is central to ensuring product solutions deliver maximum value to clients while aligning with product vision and strategic priorities.

The ideal candidate will lead customer-facing workshops, develop technical requirements, guide solution design, and champion customer perspectives throughout the product lifecycle.

Key Responsibilities
  • Lead customer workshops to capture needs, constraints, operational context, and success criteria.
  • Gather and document customer requirements, translating them into clear, actionable product specifications.
  • Develop and showcase product capabilities, guiding customers through relevant use cases to maximize adoption and value realization.
Solution Development & Proposal Support
  • Support proposal development in collaboration with Sales and Pre-Sales, tailoring solutions to client needs and priorities.
  • Translate customer insights into actionable product requirements that inform development planning and roadmap decisions.
  • Actively participate in Agile ceremonies such as sprint planning, backlog grooming, and refinement sessions, ensuring customer needs are accurately represented and prioritized.
Issue Management & Continuous Improvement
  • Review and assess change requests for feasibility, impact, and alignment with the product roadmap.
  • Prioritize customer requests in partnership with Product Management and R&D, balancing customer value with delivery capacity.
  • Support the development team with issue root cause analysis to ensure timely resolution and maintain product quality.
Product Expertise & Cross-Team Collaboration
  • Maintain deep product knowledge, staying current with capabilities, roadmap developments, and technical architecture.
  • Collaborate across teams, acting as the voice of the customer within Product, Engineering, and Delivery organizations.

Required Skills and Qualifications:

  • Strong familiarity with Telecom / Telephony / Cellular / Analytics Domain and IP network technologies.
  • Hands-on experience in SIGINT collection systems within Intelligence, Security, or Cyber domains is an advantage.
  • Proven experience in customer-facing solution roles such as Product Manager, Solution Consultant, or Pre-Sales Engineer.
  • Ability to translate technical concepts into business value and vice versa.
  • Experience working with Agile teams, participating in sprint planning, and backlog grooming – an advantage.
  • Bachelor's degree in computer science, Engineering, or a related field.
  • Excellent English skills.

Benefits:

  • Customer-centric mindset with a passion for delivering value.
  • Strategic thinker who can also execute tactically.
  • Adaptable and comfortable in dynamic, fast-changing environments.
  • Skilled at building trust and credibility with diverse stakeholders.
  • Strong analytical and problem-solving abilities.

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