
Java Software Support Specialist
1 week ago
Job Title:
Experience: 4-8 years
Location: Bangalore
Employment Type: Full-Time
Job Description:
We seek a skilled software support specialist to ensure application stability, performance, and availability. The ideal candidate will collaborate with cross-functional teams to troubleshoot and resolve incidents efficiently.
Key Responsibilities:
- Provide Level 2/3 application support for Java-based enterprise applications.
- Perform root cause analysis, issue resolution, and incident management.
- Monitor application performance and proactively address potential issues.
- Collaborate with development and infrastructure teams to resolve technical issues.
- Manage and execute deployments using automation tools.
- Support in job scheduling, monitoring, and reporting using tools like Autosys/Control-M.
- Work with observability tools (e.g., AppDynamics, Splunk, ELK, Grafana) to identify and resolve system bottlenecks.
- Document processes and resolutions as part of knowledge management.
- Participate in on-call rotations and handle high-severity incidents as required.
Required Skills & Qualifications:
Core Competencies:
Programming Languages- Core Java
Database Management- SQL, MongoDB
Application Servers- Tomcat, WebLogic
IT Service Management Tools- ServiceNow, JIRA
Scripting & Operating Systems- Shell scripting, Unix/Linux
Observability & Monitoring- AppDynamics, Splunk, ELK, Grafana, Prometheus
Job Scheduling Tools- Autosys, Control-M
CI/CD & Deployment Tools- Jenkins, Harness, Kubernetes
Service Delivery Processes- Incident, Problem & Change Management
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