Global Crisis Response Coordinator

5 days ago


Bengaluru, Karnataka, India The Cigna Group Full time
About The Role

We are seeking a highly skilled Global Crisis Response Coordinator to join our team at The Cigna Group.

Job Summary

This is an exciting opportunity to work in a dynamic environment where you will be instrumental in providing end-to-end coordination of emergency assistance cases, including evacuations, repatriations, and time-sensitive access to care. You will act as the single point of contact (SPOC) for all emergency assistance cases, ensuring ownership of outcomes and working closely with the global clinical team.

In addition to your role as Global Crisis Response Coordinator, you will also support clinical programs, partner with the global clinical team, and assist with ad hoc requests that align with clinical priorities.

Key Responsibilities
  • Dedicated end-to-end coordination of emergency assistance cases, including evacuations, repatriations, RMRs, and time-sensitive access to care.
  • Act as SPOC for all emergency assistance cases, ensuring ownership of outcomes and working closely with the global clinical team.
  • Monitor workflow and manage workload independently, prioritizing tasks with a high level of urgency.
  • Liaise directly and promptly with emergency vendors at vital touch points, escalating as required by the specific scenario.
  • Anticipate moves, ensuring both case managers and emergency vendors have the documentation required to complete vital tasks.
Requirements
  • Prior experience with customer service or care teams, preferably with evacuation experience, and at least 1 year prior experience in a healthcare insurance role.
  • Excellent verbal and written communication skills, with at least two languages preferred.
  • Demonstrated ability to handle challenging situations in a professional and calm manner.
  • Ability to adapt in a dynamic work environment and make decisions with minimal supervision.
What We Offer

We offer a competitive salary of $80,000 - $100,000 per annum, depending on experience, and a comprehensive benefits package.

The successful candidate will have the opportunity to work in a fast-paced environment with a dynamic team, contributing to the delivery of exceptional patient care and supporting the growth of our organization.



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