Outage Response Specialist
2 weeks ago
About the Role
We are seeking a highly skilled IT Technology Sr. Consultant to join our Enterprise Cloud Services (ECS) team in Bengaluru, India. As a member of ECS Delivery Technical Operations, you will play a critical role in improving customer experience with HANA Enterprise Cloud and ensuring at least 99.99% availability.
Key Responsibilities
- Resolving incidents, including major incidents, and analyzing problems to find permanent fixes.
- Delivering and maintaining complex SAP landscapes, providing technical expertise and support.
- Working in shifts and weekends, with no night shift requirements.
- Presenting to senior management on incident trends, analysis, and action plans.
- Planning, setting up, implementing, and operating SAP technologies to achieve ambitious SLAs.
- Documenting technical operational concepts and guidelines for implemented SAP landscapes and rolling out this information/knowledge to the team.
- Coordinating international teams in global projects/crisis handling/de-escalation initiatives.
- Driving war rooms for critical escalations.
Requirements
- BE/B.Tech/MCA from a well-reputed institute.
- SAP NetWeaver Certified Technology Consultant.
- ITIL Foundation certified.
- Experience in international environments and virtual teams.
- Technical documentation and creation of knowledge-based assets (KBAs) skills.
- Customer-centric approach.
- Continuous learner and faster adopter of new technology/process.
- Analytical and solution-oriented thinker.
- Expert-grade communicator with good networking skills.
- 4+ years of work experience in Basis/NetWeaver/Business Objects, etc.
- Work experience in dealing with customer incidents.
- Working knowledge in UNIX/Linux environment, HANA DB, Sybase ASE, DB2 databases.
- Good knowledge of Network and Storage.
- Basic/Intermediate knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector.
- Exposure to ITIL framework.
About Us
SAP is a global leader in enterprise software, helping companies run better by running simpler. Our innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are committed to creating a workplace that embraces diversity, promotes inclusion, and fosters a culture of innovation and continuous learning. Join us in shaping the future of business and technology.
Equal Opportunities Employer
SAP is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination, harassment, and retaliation. We are proud to be an affirmative action employer and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you require assistance with your application, please contact our Recruiting Operations Team at Careers@sap.com.
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