SAP Outage Handling Specialist
4 weeks ago
Role Overview
We are seeking an experienced IT Technology Services Specialist to join our team at SAP. As an Incident Resolution Specialist, you will be responsible for resolving incidents, including major incidents, and analyzing problems to find permanent fixes.
Key Responsibilities
- Resolving incidents, including major incidents, and analyzing problems to find permanent fixes
- Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support
- Ready to work in shifts and weekends
- Presentation to senior management on incident trend, analysis, and action plan
- Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs
- Proper documentation, definition of technical operational concepts, and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the team
- Coordination of international teams in global projects/crisis handling/de-escalation initiatives
- Driving war rooms for critical escalations
Requirements
- BE/B.Tech/MCA from a well-reputed institute
- SAP NetWeaver Certified Technology Consultant
- ITIL Foundation certified
- Project member in an international environment and able to work effectively in international and virtual teams
- Capable in technical documentation and creation of knowledge-based assets (KBAs)
- Customer-centric
- Continuous learner and faster adopter of new technology/process
- Analytical and solution-oriented thinker
- Expert-grade communicator with good networking skills
- Willing to work during APJ/EMEA working hours
- 4+ years of work experience/working knowledge in Basis/NetWeaver/Business Objects, Business Objects Data Services, etc.
- Work experience in dealing with customer incidents
- Working knowledge in UNIX/Linux environment, HANA DB, Sybase ASE, DB2 databases
- Good knowledge of Network and Storage
- Basic/Intermediate knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
- Exposure to ITIL framework
- Experience of safeguarding Customer relationship
About SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
Why Join SAP?
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
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