SAP Outage Resolution Specialist

4 weeks ago


Bengaluru, Karnataka, India SAP Full time

Job Summary

We are seeking a highly skilled IT Technology Services Specialist to join our team at SAP. As an IT Technology Services Specialist, you will be responsible for resolving incidents, delivering and maintaining complex SAP landscapes, and providing technical expertise and support.

Key Responsibilities

  • Resolve incidents, including major incidents, and analyze problems to find permanent fixes.
  • Deliver and maintain complex SAP landscapes, providing technical expertise and support.
  • Work in shifts and weekends, with no night shifts.
  • Present to senior management on incident trends, analysis, and action plans.
  • Plan, set up, implement, and operate SAP technologies, achieving ambitious SLAs.
  • Properly document technical operational concepts and guidelines for implemented SAP landscapes and roll out information/knowledge to the team.
  • Coordinate international teams in global projects, crisis handling, and de-escalation initiatives.
  • Drive war rooms for critical escalations.

Requirements

  • BE/B.Tech/MCA from a well-reputed institute.
  • SAP NetWeaver Certified Technology Consultant.
  • ITIL Foundation certified.
  • Project member in an international environment and able to work effectively in international and virtual teams.
  • Capable in technical documentation and creation of knowledge-based assets (KBAs).
  • Customer-centric.
  • Continuous learner and faster adopter of new technology/process.
  • Analytical and solution-oriented thinker.
  • Expert-grade communicator with good networking skills.
  • Willing to work during APJ/EMEA working hours.
  • 4+ years of work experience/working knowledge in Basis/NetWeaver/Business Objects, Business Objects Data Services, etc.
  • Work experience in dealing with customer incidents.
  • Working knowledge in UNIX/Linux environment, HANA DB, Sybase ASE, DB2 databases.
  • Good knowledge of Network and Storage.
  • Basic/Intermediate knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector.
  • Exposure to ITIL framework.
  • Experience of safeguarding Customer relationship.

About SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

Why Join SAP?

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.



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