
Leadership Position
1 week ago
The Operations Supervisor will be responsible for leading a team to achieve desired results and optimum resource utilization.
This includes managing team productivity, training, and tasks to meet deadlines and client expectations.
- Oversee daily workflow to ensure maximum capacity
- Ensure schedule adherence
- Manage operations to overcome challenges
- Communicate with the US offices through calls and emails
- Prepare accurate reports and submit timely
- Perform quality checks on volumes processed by team members
Key Responsibilities:
Daily Workflow Management
- Manage daily workflows to ensure maximum capacity
- Plan and coordinate work schedules
- Monitor team performance and provide feedback
Operational Effectiveness
- Manage operational processes to overcome challenges
- Analyze data to identify trends and areas for improvement
- Develop and implement solutions to improve efficiency
Communication and Reporting
- Communicate effectively with the US offices
- Prepare accurate reports and submit timely
Quality Control
- Perform quality checks on volumes processed by team members
- Identify and address quality issues
Professional Qualifications/Experience:
Graduate or master's in any stream is required.
Strong oral and written English communication skills with problem-solving ability are necessary.
Good networking skills across the organization are needed.
Training skills to conduct process, refresher, and basic soft skills training are required.
5-7 years of experience in managing teams at BPO/KPO is necessary.
Career Progression:
If performing well in the current role, may grow to Sr.Team Leader, Assistant Manager, or Ops Manager.
Requirements:
- Able to create a challenging, fast-paced team-oriented environment
- Able to de-stress the work environment under pressure
- Very strong computer skills in Windows, Word, Excel, PowerPoint, and Internet/Intranet
- Able to interact with confidence with US internal and external customers
Work Schedule:
Job requires working in night shifts (USA Shift timing with additional allowances) and on Indian holidays.
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