Collections Team Lead

5 days ago


Hyderabad, Telangana, India Paytm Full time
About Us:
Paytm is a leading digital payments and financial services company in India, focused on driving consumers and merchants to its platform through various payment use cases. Our services include utility payments, money transfers, and payment instruments like Paytm Wallet, Paytm UPI, and Paytm Payments Bank Netbanking. We empower consumers to pay via our platform and merchants to receive payments through our acquiring devices and payment gateway.

About the Team:
The Liaison Team is responsible for observing accounts, identifying overdue payments, reporting collection activity, addressing client queries, and developing repayment plans. They work closely with creditors and consumers to resolve collection issues.

About the Role:
The Collection Team Lead will be responsible for achieving collection targets for assigned branches and meeting product targets. They will ensure compliance with legal guidelines for collection agencies and in-house collections. The role requires strong communication and negotiation skills, as well as the ability to lead and motivate a team. The ideal candidate will have over 1 year of experience in collections, excellent communication skills, and a growth mindset.

Key Responsibilities:
1. Achieve collection targets for assigned branches.
2. Meet product targets for collections.
3. Ensure compliance with legal guidelines for collection agencies and in-house collections.
4. Lead and motivate a team to achieve collection targets.
5. Identify and address fraudulent practices within the collection team.

Requirements:
1. Over 1 year of experience in collections.
2. Excellent communication and negotiation skills.
3. Strong leadership and team management skills.
4. Ability to work in a high-performance environment.
5. Growth mindset and willingness to improve continuously.

Why Join Us:
Paytm offers a collaborative and output-driven work environment, where you can grow your career and make a meaningful impact. We believe in creating wealth for our employees and offer a competitive compensation package. If you are a motivated and results-driven individual, we encourage you to apply for this role.

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