Collections Specialist

1 month ago


Hyderabad, Telangana, India Paytm Full time
About Us: Paytm is a leading digital payments and financial services company in India, focused on driving consumer and merchant adoption through various payment use cases. Our platform offers a range of services, including utility payments, money transfers, and payment instruments like Paytm Wallet, Paytm UPI, and Paytm Payments Bank Netbanking. We empower consumers to pay via various methods and provide merchants with acquiring devices and payment aggregation services. To enhance merchant businesses, we offer commerce services through advertising and the Paytm Mini app store. Our platform leverages operating data to offer credit services such as merchant loans, personal loans, and Buy Now, Pay Later (BNPL) options, sourced by our financial partners.About the Team: As a Liaison between creditors and consumers, you will be responsible for observing accounts to identify overdue payments, reporting collection activity, addressing client queries, and developing repayment plans. About the Role: The Collection Team Lead will be responsible for meeting collection targets for assigned branches and products. You will need to follow legal guidelines for collection agencies and in-house collections. Expectations/Requirements: 1. Achieve collection targets for the assigned branch. 2. Meet the target for the assigned product. 3. Ensure legal guidelines are compiled for the entire collection structure. 4. Ensure collection agencies and in-house collectors adhere to legal guidelines. 5. Adhere to the Code of Conduct. 6. Continuously monitor collection agencies and in-house collectors to identify fraudulent practices and prevent losses. Superpowers/Skills: 1. More than 1 year of relevant experience in Collections. 2. Excellent Communication Skills. 3. Negotiation skills with a bias for driving results in a high-performance environment. 4. Strong Relationship and Leadership skills. 5. Working Knowledge of Computers. 6. Growth Mindset. 7. Demonstrated success and achievement orientation. 7. Willingness to experiment and improve continuously. Education: Graduate in any specialization. Why Join Us: 1. A collaborative output-driven program that brings cohesiveness across businesses through technology. 2. Improve average revenue per user by increasing cross-sell opportunities. 3. 360-degree feedback from peer teams on your support of their goals. 4. Earned respect from peers and managers. Compensation: If you are the right fit, we believe in creating wealth for you. With 500 million+ registered users, 21 million+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers and merchants – and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story.

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