Collections Team Lead

7 days ago


Hyderabad, Telangana, India Paytm Full time
About Us:

Paytm is a leading digital payments and financial services company in India, focused on driving consumers and merchants to its platform through various payment use cases. The company provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag, and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR, and Payment Gateway, where payment aggregation is done through PPI and other banks' financial instruments. To enhance merchants' business, Paytm offers commerce services through advertising and Paytm Mini app store.

About the Team:

The Liaison team is responsible for observing accounts to identify overdue payments, reporting collection activity, addressing client queries, and developing repayment plans. They work closely with creditors and consumers to resolve financial issues and ensure timely payments.

About the Role:

The Collection Team Lead will be responsible for meeting collection targets of the assigned branches. They will need to meet the target of assigned products, follow legal guidelines for collection agencies and in-house collections, and ensure that collection agencies and in-house collectors adhere to the legal guidelines provided by the law in force. The role requires strong communication and negotiation skills, as well as the ability to work in a high-performance environment.

Expectations/Requirements:
  1. To achieve collection targets of the respective branch assigned.
  2. Meeting the target on the product assigned for collections.
  3. Ensuring legal guidelines are compiled for the entire collection structure in letter and spirit.
  4. Ensuring that collection agencies and in-house collectors adhere to the legal guidelines provided by the law in force.
  5. Ensuring adherence to the Code of Conduct.
  6. Continuously monitoring collection agencies and in-house collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.
Superpowers/Skills that will help you succeed in this role:

The ideal candidate should have more than 1 year of relevant experience in collections, excellent communication skills, strong negotiation skills, and the ability to work in a high-performance environment. They should also have a growth mindset, be willing to experiment and improve continuously, and have demonstrated success and achievement orientation.

Education:

A graduate in any specialization is preferred.

Why join us:

Paytm offers a collaborative output-driven program that brings cohesiveness across businesses through technology. The company aims to improve the average revenue per user by increasing cross-sell opportunities, provide a solid 360-degree feedback system, and foster a culture of respect among peers and managers.

Compensation:

Paytm believes in creating wealth for its employees and offers a competitive compensation package to its employees.



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