ServiceNow ITOM Systems Architect

2 days ago

Gandhinagar, Gujarat, India beBeeImplementation Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
ServiceNow ITOM Implementation Specialist

We are seeking a highly skilled ServiceNow ITOM implementation specialist to lead the development and implementation of technical solutions using the ServiceNow platform.

This role involves working closely with business stakeholders to analyze and review detailed business and technical requirements, developing and implementing technical solutions using the ServiceNow platform.

The successful candidate will have strong technical and analytical skills, be able to think creatively and be naturally curious, highly collaborative and passionate about tackling complex problems.

  • Design, develop, test and configure business requirements on the ServiceNow platform with a focus on ITOM, CMDB, CSDM, Discovery, Service Maps, Event/Alert Management Asset Management, Performance Analytics, AIOps, Predictive Intelligence, Integration Hub.
  • Capture requirements from business stakeholders through demonstrations and workshops.
  • Coordinate with internal and external stakeholders for the development of user stories, configurations and delivery on agreed timelines.
  • Configure modules, develop custom solutions as required through scripting and software development.
  • Prepare high-level design (HLD) and low-level design (LLD), architecture designs and technical documentation as specified.
  • Work with the platform team to update technology direction and strategy, manage business-as-usual tasks.
  • Provide value-based assessments and workshops to help maximize business results from ServiceNow software.
Key Requirements
  • At least 5+ years of experience in IT software development, custom app development, with a minimum of 5 years in ServiceNow implementations, system integrations and development of ITOM.
  • Hands-on developer experience in scripting, unit testing of NOW platform features, system integrations (REST/SOAP).
  • Expert knowledge of configuring CMDB, CSDM model, configuring Discovery, Service Mappings with Impact, Root Cause Analysis.
  • Expert knowledge of Event, Alert, Incident Management rules. Event, Alert mapping with monitoring sources, know-how of Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings.
  • Deep understanding of REST, WSDL, JSON and ability to integrate with third-party applications, data sources.
  • Manage CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.
  • Expertise in configuring UI Actions/UI Policy ACL, etc. Hands-on with Angular based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Experience with Performance Analytics, Predictive Intelligence and designing KPI driven Reporting & Dashboards.
  • Develop and manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation-project plan, technical design, developer notes, user manual etc.

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