ServiceNow Administrator and Technical Leader

2 weeks ago

Gandhinagar, Gujarat, India beBeeServiceNow Full time ₹ 15,00,000 - ₹ 25,00,000
Job Summary

We are seeking an experienced ServiceNow Lead and Admin to join our organization. This is a full-time position that can be done 100% remotely.

This role requires strong knowledge of Flow Designer, business rules, client/server scripts, ACLs, as well as skilled proficiency in creating catalog items, approval workflows, dynamic forms, SLAs. The ideal candidate will also have hands-on experience with domain separation, scoped apps, data import/export, UI policies.

Key Responsibilities:

  • Technical Expertise:
    • Strong technical skills with the ability to understand complex technical concepts and apply them effectively
    • Proven ability to integrate ServiceNow with third-party systems (e.g., identity platforms, facilities systems)
    • Metrics & Reporting: Proficient in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance
    • Upgrades & Maintenance: Demonstrated leadership in instance upgrades, patch management, and clone processes
    • Stakeholder Engagement: Strong collaboration skills with HR, IT, and Facilities to define and streamline workflows
    • Compliance & Governance: Experienced in audit preparation, compliance documentation, and training L1/L2 teams
  • Integrations: Proven ability to integrate ServiceNow with third-party systems

Requirements:

  • 7+ years of experience as a ServiceNow Lead and Admin
  • Strong knowledge of ServiceNow tools and platform, including ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro

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