Technical Tool Administration Specialist

1 week ago

Gandhinagar, Gujarat, India beBeetooladministrator Full time ₹ 18,00,000 - ₹ 24,00,000
Tool Administrator

We are seeking an experienced Tool Administrator to join our organization. In this role, you will be responsible for the administration of monitoring and observability platforms.

About the Role
  • Tune alerts and reduce noise in IT monitoring systems.
  • Integrate with ServiceNow or similar ITSM tools to streamline incident management.
  • Develop expertise in SL1 architecture, collectors, and PowerPacks.
  • Create dashboards and reports in SL1 to provide real-time insights into system performance.
  • Familiarize yourself with hybrid IT monitoring environments (On-prem, AWS, Azure, GCP).
  • Maintain a strong understanding of ITIL processes (Incident, Change, Problem) and apply this knowledge to improve incident management processes.
  • Collaborate with cross-functional teams to identify areas for improvement in monitoring and observability platforms.
Requirements
  • 3–5 years of experience in IT monitoring/observability platforms.
  • At least 2+ years hands-on experience with ScienceLogic SL1.
  • Strong knowledge of SL1 architecture, collectors, and PowerPacks.
  • Familiarity with SNMP, WMI, SSH, API-based data collection.
  • Event policies and escalation rules.
  • Dashboards/report creation in SL1.
  • Integration experience with ServiceNow or similar ITSM tools.
  • Expertise in tuning alerts and reducing noise.
  • Familiarity with hybrid IT monitoring (On-prem, AWS, Azure, GCP).
  • Hands-on scripting experience (Python, PowerShell, Bash) for automation.
  • Understanding of ITIL processes (Incident, Change, Problem).
  • Knowledge of MariaDB troubleshooting and fixes.
What You'll Get

In this role, you will have the opportunity to work with cutting-edge technology and make a meaningful impact on our organization. If you are passionate about tool administration and have a strong background in IT monitoring and observability, we encourage you to apply.

This is a unique chance to grow your career and contribute to our team's success.

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