Financial Operations Specialist
1 day ago
The primary goal of this role is to ensure the accuracy and integrity of financial transactions overnight.
This involves balancing and reconciling room charges, payments, and taxes, as well as preparing daily financial reports for management.
This position requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.
Key Responsibilities:
- Welcome guests in a warm and friendly manner overnight.
- Handle reservations and arrange for amenities like wake-up calls, taxis, and shuttle services.
- Assist guests, VIPS, VVIPS with appropriate follow-up as necessary.
- Post room charges and taxes to guest accounts and process invoices.
- Balance cash drawers, process credit card transactions, and verify receipts.
- Track key financial metrics such as room occupancy rates and revenues.
- Prepare end-of-day reports and summary cash balances for hotel management.
- Verify the completion of end-of-day tasks by previous shifts.
- Communicate with other departments like housekeeping and maintenance to ensure service delivery.
- Audit and reconcile the hotel's daily financial accounts, including revenue, charges, and payments.
- Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
Qualifications & Skills:
- Minimum 3+ years of front desk experience at managerial level.
- Basic math and accounting skills.
- Proficient in MS Office, PMS, and IDS software
- Outstanding verbal and written communication skills.
- Detail-oriented and strong organizational skills.
- Associate or Bachelor's degree in Hotel Management or related field.
Benefits:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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