Retail Channel Support Specialist

3 days ago


Mumbai, Maharashtra, India beBeeProductionSupport Full time ₹ 8,00,000 - ₹ 10,00,000
Job Overview

This role is responsible for managing production technical support for incident tickets logged by users and other customer support units.

Main Responsibilities:
  • Liaise with business stakeholders for periodic reviews of issues and addressing business challenges via fixes in systems.
  • Perform jobs like incident analysis/review, impact analysis of critical issues, detailed technical analysis of complex issues.
  • Regularly review systems and interfaces and document all these in knowledge databases.
  • Analyze tickets and repeated incidents raised and work on reducing repeated tickets and incidents.
Essential Skills and Qualifications:
  • Team management experience in production support is mandatory.
  • Work experience on retail netbanking is required, and experience on CBS or digital applications like OBDX support will be an added advantage.
  • Should have technical knowledge and hands-on experience.
  • Familiarity with retail channel transaction processing is essential.
About the Role:

This is a production support role that involves managing incident tickets and working closely with business stakeholders to resolve issues.



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