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Technical System Specialist

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Job Description

The system specialist is a key team member responsible for ensuring the accuracy and usability of sales tools.

  • This role involves timely resolution of support tickets related to Salesforce, Callidus CPQ, Clari, People.ai, ClosePlan, and other sales tools.
Responsibilities:
  • Assign, troubleshoot, and resolve tickets from sales users related to various sales tools.
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of the systems via data migrations.
  • Maintain service level targets.
  • Manage access and visibility related issues.
  • Assist with documentation of best practices and usage.
  • Ability to work with internal/external customers and vendors in Sales Operations.
Qualifications:
  • At least 8+ years of professional experience in an IT /Salesforce Helpdesk role or Salesforce certified.
  • Salesforce Administrator experience is highly preferred.
  • Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.
  • Experience with sales processes and experience in a sales environment is a plus.
  • Hands-on experience providing system and tools support to users.
  • Strong team player with a service-oriented attitude and customer focus.
  • Excellent time management skills
  • Quick learner and able to thrive in a fast-paced environment
  • Aggressive problem solver
  • Excellent written and verbal communication skills
  • Additional knowledge of ServiceNow, Workbench, and Dataloader and SOQL is a plus