Technical Assistance Specialist

15 hours ago

Solapur, Maharashtra, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000
Job Overview

We are seeking a skilled professional to fill the role of Technical Support Specialist. This is an exciting opportunity for individuals who possess excellent communication skills and a strong ability to troubleshoot technical issues over the phone.

The ideal candidate will be responsible for:

  • Providing technical assistance and support to customers worldwide.
  • Addressing customer inquiries related to telecom, VoIP, networking, and general communication services.
  • Ensuring timely resolution of customer issues while maintaining high levels of satisfaction.

Key competencies required for this role include:

  • Networking: Basic understanding of networking concepts.
  • Computer Proficiency: Intermediate knowledge of computer hardware and software.
  • Operating Systems: Familiarity with Windows, macOS, Android, and iOS operating systems.

Essential skills required for this role include:

  • Communication: Strong listening skills to understand and resolve customer issues efficiently.
  • Customer Focus: Demonstrates empathy and patience in challenging situations.
  • Learning Orientation: Stays updated on relevant products, services, and technologies.

This is a fantastic opportunity for professionals who enjoy working in a fast-paced environment and are committed to delivering exceptional customer service. If you have a passion for troubleshooting technical issues and providing top-notch support, we encourage you to apply for this exciting role.

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