Salesforce Ecosystem Architect

1 day ago

Mumbai, Maharashtra, India beBeeExecutive Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Senior Salesforce Executive

We are seeking a seasoned professional with 10+ years of experience in managing Salesforce operations and technical support teams. The ideal candidate will oversee Salesforce strategy, administration, and support operations, ensuring seamless delivery of technical support and continuous improvement of client Salesforce ecosystem.

Key Responsibilities:

Lead the Salesforce Operations team, driving strategic direction, administration, configuration, and maintenance of Salesforce instances.

Oversee management and continuous improvement of Salesforce Sales Cloud, ensuring robust customer support processes and efficient issue resolution.

Develop operational processes, guidelines, and best practices to streamline support operations and enhance user satisfaction.

Collaborate with cross-functional teams (Sales, Marketing, IT, Product) to align Salesforce functionalities with organizational objectives.

Manage and prioritize support requests, escalations, and system enhancements, maintaining clear communication and timely resolution.

Lead training and mentorship of Salesforce administrators and support analysts, fostering professional growth and technical proficiency.

Analyze Salesforce performance metrics, generating actionable insights and reports to drive decision-making and operational improvements.

Ensure compliance with data governance policies, security standards, and regulatory requirements.

Bring innovation to drive shift left of recurring issues and drive team adherence to SLA's

Troubleshoot daily issues, triage tickets, and guide team for assistance in solving tickets.

Qualifications and Skills:

  • Bachelor's degree in business, Information Technology, Computer Science, or a related field.
  • Minimum 10 years of professional experience.
  • Extensive hands-on experience with Salesforce Sales Cloud and other Salesforce products.
  • Salesforce certifications highly preferred.
  • Demonstrated ability to manage complex projects, prioritize workloads, and deliver results in fast-paced environments.
  • Exceptional problem-solving, analytical, and strategic-thinking skills.
  • Strong communication, interpersonal, and leadership skills.
  • Proven experience in driving customer satisfaction and optimizing support processes.

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