Salesforce Cloud Solutions Architect

16 hours ago

Mumbai, Maharashtra, India beBeeCloud Full time ₹ 2,00,00,000 - ₹ 3,00,00,000

Job Title: Salesforce Cloud Solutions Architect

Job Description:

We are seeking a seasoned Salesforce Technical Architect with expertise in designing and implementing large-scale Service Cloud solutions. This role requires the ability to drive technical governance, align Salesforce implementations with business strategy, and lead distributed teams.

The ideal candidate will have deep knowledge of Service Cloud features, architectural leadership, and hands-on technical ability, with proven experience in managing complex projects and ensuring successful execution.

Key Responsibilities:

  • Define and own the end-to-end architecture for Salesforce Service Cloud solutions at enterprise scale.
  • Design data models, security models, and integration architectures for complex business environments.
  • Establish and enforce technical governance, coding standards, and best practices across Salesforce programs.
  • Ensure compliance with Salesforce Well-Architected Framework, security standards, and regulatory requirements.

Administration & Governance:

  • Oversee critical administration areas such as roles, profiles, permission sets, sharing rules, workflows, and automation tools.
  • Define governance frameworks for configuration management, change management, and release management.
  • Provide architectural guidance on data quality, system performance, and sandbox strategy.

Technical Leadership & Mentorship:

  • Act as the technical authority for Service Cloud initiatives, guiding developers, admins, and consultants.
  • Conduct design and architecture reviews to ensure solutions are scalable, secure, and maintainable.
  • Mentor technical teams and promote continuous learning of Salesforce Service Cloud capabilities.

Project Delivery & Execution:

  • Lead enterprise-wide Service Cloud implementations, including Case Management, Knowledge Management, Omni-Channel, CTI integrations, and Service Console.
  • Oversee complex integrations with ERP, telephony, middleware, and external applications.
  • Collaborate with program managers to manage timelines, risks, and dependencies, ensuring successful project outcomes.

Required Skills & Qualifications:

  • 12–15 years of IT experience with 7+ years in Salesforce CRM.
  • Proven expertise in architecting large-scale Salesforce Service Cloud solutions.
  • Strong command of Service Cloud features: Case Management, Knowledge Base, Omni-Channel, CTI, and Service Console.
  • Hands-on proficiency in Apex, Visualforce, Lightning Components, SOQL, REST/SOAP APIs.
  • Solid understanding of Salesforce security, data model, and integration frameworks.
  • Experience with integration platforms (e.g., MuleSoft, REST/SOAP web services, middleware).
  • Strong leadership, stakeholder engagement, and communication skills.
  • Experience working with distributed global teams and managing offshore coordination.

Preferred Certifications:

  • Salesforce Certified Technical Architect (CTA) – highly desirable
  • Salesforce Certified Application Architect / System Architect
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Platform Developer I/II
  • Salesforce Administrator / Advanced Administrator

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