Strategic Leader

Head of Product Role Summary

We are seeking a senior-level leader to serve as the Head of Product, responsible for the post-implementation strategy, evolution, and optimization of our Salesforce platform and related business systems. This is not an implementation-focused role. Instead, this leader will own the long-term roadmap and drive ROI across multiple business units — including Sales & Recruiting/Delivery, Operations, and Strategic Services — ensuring Salesforce and its integrations are continuously adapted to serve our strategic goals.

The ideal candidate will have experience in IT services or staffing, with a proven ability to influence change, lead cross-functional business transformation, and align technical capability with business opportunity.

• Own the post-implementation evolution of the Salesforce ecosystem, focusing on strategic enhancement, continuous optimization, and enterprise-wide ROI.
• Develop and execute a cross-functional product roadmap that aligns Salesforce capabilities with business objectives, incorporating feedback from leadership, end-users, and external advisors.
• Collaborate with executive and departmental leaders across several business units to define needs, identify inefficiencies, and uncover opportunities for automation and innovation.
• Work directly with technical teams and external developers to translate complex business requirements into scalable, high-impact solutions.
• Lead change management and stakeholder alignment efforts to ensure adoption, communication, and understanding of platform changes and new capabilities.
• Design and refine user experiences including dashboards, reports, and workflows that elevate decision-making and reduce manual work.
• Continuously monitor performance metrics and KPIs, ensuring platform enhancements are driving measurable impact across revenue, efficiency, and engagement.
• Stay informed of Salesforce platform updates and industry best practices, proactively proposing new capabilities to future-proof our systems and maintain competitive edge.

Key ResponsibilitiesProduct Roadmap Development

Develop and execute a cross-functional product roadmap that aligns Salesforce capabilities with business objectives, incorporating feedback from leadership, end-users, and external advisors.

Ecosystem Optimization

Own the post-implementation evolution of the Salesforce ecosystem, focusing on strategic enhancement, continuous optimization, and enterprise-wide ROI.

Change Management

Lead change management and stakeholder alignment efforts to ensure adoption, communication, and understanding of platform changes and new capabilities.

Qualifications

• Bachelor's degree in Business, Information Systems, or a related field required; MBA or advanced degree preferred.
• 7–12 years of experience in enterprise product leadership— ideally in an IT services or consulting firm.
• Proven experience owning post-implementation product roadmaps and managing enterprise technology investments to high-impact outcomes.
• Deep functional understanding of Salesforce Sales Cloud and related CRM tools.
• Experience working with Applicant Tracking Systems (e.g., Bullhorn) and sales enablement ecosystems is strongly preferred.
• Demonstrated ability to lead cross-functional business transformation initiatives and deliver scalable, ROI-driven solutions.
• Strong executive presence and ability to influence without authority, collaborate across teams, and drive stakeholder engagement.
• Expertise in assessing business needs, prioritizing platform investments, and delivering technology that accelerates performance.

Success Metrics

• Increased efficiency and automation across Sales and Recruiting workflows
• Higher user adoption and satisfaction with Salesforce tools
• Improved data-driven decision-making through optimized reporting
• Accelerated lead conversion and client engagement outcomes
• Measurable ROI on CRM and platform investments

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