ServiceMax Operations Leader

3 days ago

Pune, Maharashtra, India beBeeField Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
ServiceMax Expert

Job Overview:

Position Summary:

We seek an accomplished ServiceMax professional to lead our Center of Excellence (COE) initiatives. The ideal candidate will be responsible for establishing a framework for service excellence and continuous improvement.

Key Responsibilities:

  • Establish a framework for service excellence and continuous improvement within the COE.
  • Collaborate with cross-functional teams to identify opportunities for optimizing service delivery processes and enhancing customer satisfaction.
  • Develop and implement training programs for ServiceMax users to ensure effective utilization of the platform.
  • Monitor key performance indicators (KPIs) to assess the effectiveness of service operations and drive data-driven decision-making.
  • Act as a liaison between business stakeholders and technical teams to align service delivery with organizational goals.
  • Identify and evaluate emerging trends and technologies in field service management, recommending strategic investments as appropriate.
  • Provide mentorship and leadership to the COE team, fostering a culture of innovation and accountability.
  • Ensure compliance with regulatory standards and company policies throughout service delivery processes.

Requirements:

  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • 18+ years of experience in service management, with a focus on field service operations and ServiceMax platform.
  • Proven experience in leading Centers of Excellence and driving organizational change initiatives.
  • Strong analytical skills with the ability to leverage data to inform strategic decisions.
  • Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels.
  • Ability to thrive in a fast-paced environment, managing multiple priorities effectively.
  • ServiceMax certification or related field service management certifications are a plus.

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