Service Max COE Lead

4 weeks ago

Pune, Maharashtra, India Johnson Controls Full time
Job Description

What you will do

- Lead the ServiceMax COE initiatives, establishing a framework for service excellence and continuous improvement.
- Collaborate with cross-functional teams to identify opportunities for optimizing service delivery processes and enhancing customer satisfaction.
- Develop and implement training programs for ServiceMax users to ensure effective utilization of the platform.
- Monitor key performance indicators (KPIs) to assess the effectiveness of service operations and drive data-driven decision-making.
- Act as a liaison between business stakeholders and technical teams to align service delivery with organizational goals.
- Identify and evaluate emerging trends and technologies in field service management, recommending strategic investments as appropriate.
- Provide mentorship and leadership to the COE team, fostering a culture of innovation and accountability.
- Ensure compliance with regulatory standards and company policies throughout service delivery processes.

Qualifications

- Bachelor s degree in Business Administration, Information Technology, or a related field.
- 18+ years of experience in service management, with a focus on field service operations and ServiceMax platform.
- Proven experience in leading Centers of Excellence and driving organizational change initiatives.
- Strong analytical skills with the ability to leverage data to inform strategic decisions.
- Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels.
- Ability to thrive in a fast-paced environment, managing multiple priorities effectively.
- ServiceMax certification or related field service management certifications are a plus.

  • IT Infra COE

    2 days ago

    Pune, Maharashtra, India Bajaj Finance Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job PurposeIT Infra COE plays a critical role in designing & implementing Network Infra solutions and standards across the organization. As part of the IT Infra COE, this role focuses on embedding best practices into Network Infrastructure, driving innovation & supporting enterprise-wide initiatives. Duties and ResponsibilitiesDesign and Implement robust...

  • IT Infra COE

    6 days ago

    Pune, Maharashtra, India Bajaj Finserv Full time US$ 1,20,000 - US$ 2,00,000 per year

    Location Name:Pune Corporate Office - MantriJob PurposeIT Infra COE plays a critical role in designing & implementing Network Infra solutions and standards across the organization. As part of the IT Infra COE, this role focuses on embedding best practices into Network Infrastructure, driving innovation & supporting enterprise-wide initiatives.Duties And...

  • AVP - SRM CoE

    2 days ago

    Pune, Maharashtra, India Barclays Full time ₹ 1,00,00,000 - ₹ 3,00,00,000 per year

    Join us as an AVP- SRM CoE at Barclays, where you'll be part of the Supplier Relationship Management Centre of Excellence (SRM CoE) team which manages Corporate Real Estate Solutions and Location Strategy (CRES & LS) suppliers globally.To be successful as an AVP- SRM CoE, you should have experience with:Functional know-how: Strong and credible functional...

  • Practice Lead

    4 weeks ago

    Pune, Maharashtra, India Zensar Technologies Full time

    Key ResponsibilitiesTechnology & Delivery Leadership- Lead the Microsoft/.NET practice strategy across modern engineering initiatives.- Architect and guide end-to-end product/platform solutions using .NET Core/.NET 6+, Azure PaaS services, microservices, and event-driven patterns.- Define coding standards, reusable patterns, and performance benchmarks for...

  • Practice Lead

    3 weeks ago

    Pune, Maharashtra, India Zensar Technologies Full time

    Key Responsibilities Technology & Delivery Leadership Lead the Microsoft/.NET practice strategy across modern engineering initiatives. Architect and guide end-to-end product/platform solutions using .NET Core/.NET 6+, Azure PaaS services, microservices, and event-driven patterns. Define coding standards, reusable patterns , and performance...

  • Lead Data Engineer

    2 weeks ago

    Pune, Maharashtra, India EXL Service Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description: Lead Data Engineer Job DescriptionRole Overview:We are looking for a skilled Lead Data Engineer to design, build, and manage scalable data pipelines and architectures. You will lead a team of data engineers, collaborate with cross-functional stakeholders, and drive best practices in data engineering to support data-driven decision-making.Key...

  • Customer Service

    6 days ago

    Pune, Maharashtra, India Capita Full time ₹ 3,60,000 - ₹ 4,50,000 per year

    Greetings from CapitaWe are hiring for customer service - Chat support in Pune for UK based utility.Position - Customer Service Executive - ChatDomain - UtilitiesRegion - UKShift Timing - 11am to 4:00 pm (any 9 hour shift Candidate should be comfortable with night shifts)Mode - HybridQualification - HSC or Grad with Min 1 year international chat...

  • Customer Service

    2 weeks ago

    Pune, Maharashtra, India Imaginators Try Going Beyond Full time ₹ 5,25,000 - ₹ 7,00,000 per year

    Customer Service Voice 1+ Yrs exp (International Bpo Voice)Upto 5.25lpa 2+ Yrs exp (International Bpo Voice)Upto 7lpa Graduate Only5 Days workingImmediate Joiner & Max 30 DaysExcellent Communication Call Smith: Required Candidate profileInternational bpo on paper exp (Voice Process)Excellent CommunicationOnly Graduate/PostGraduateExcellent Communication

  • Managed Service Associate

    7 days ago

    Pune, Maharashtra, India SV Employment Service Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Gain a comprehensive understanding of client requirements and provide realistic leadtimes.Collaborate seamlessly with clients, becoming an integral extension of their teams.Innovate and create reusable templates and best practices. Required Candidate profile1-4 years of experience in Managed Services or platform administration within an ITorganization for a...

  • Deputy Manager

    4 weeks ago

    Pune, Maharashtra, India Talent Leads Consultants Full time

    Deputy Manager - Quality Aerospace Machining COE Qualifications Bachelors degree in engineering Aerospace Mechanical Production with 8 to 10 years relevant experience in Machining Quality with Aerospace background Own quality assurance Quality Control for Aerospace Machining Quality Management System and TRS AS9100 customer certifications and...