Servicemax Support Tech Analyst

4 days ago

IND Bangalore C, India Johnson Controls Full time US$ 30,000 - US$ 60,000 per year

ServiceMax Support Technical Analyst

Johnson Controls is searching for a ServiceMax Support Technical Analyst to join our team. This role is responsible for providing technical support to internal users, ensuring the smooth operation of ServiceMax and Salesforce systems. The ideal candidate should have experience with Salesforce/ServiceMax administration and support, be proficient in troubleshooting, resolving issues, and provide high quality users support in a fast-paced environment.

What you will do

  • Follow ServiceMax best practices and enforce data quality policies.
  • Support SFMs, custom objects, workflows, triggers, flows, lightning components, Visualforce Pages, custom integrations, SOQL and SOSL queries and web services.
  • Work with data provided from and to ERP systems and ETL tools like MuleSoft.
  • Provide technical support for ServiceMax users, resolving issues related to system functionality, data accuracy, and performance.
  • Monitor and maintain ServiceMax systems to ensure the platform is running smoothly and efficiently.
  • Troubleshoot, identify, and resolve user-reported issues, system bugs, and technical problems within the ServiceMax environment.
  • Create and manage cases, ensuring issues are tracked and resolved within established Service Level Agreements (SLAs).
  • Collaborate with end-users to understand their processes and provide guidance on system functionality when required, best practices, and workflows.
  • Work closely with delivery team and administrators to identify and implement system enhancements and improvements.

How you will do it

  • Work with architects and project managers to eliminate recurring tickets.
  • Validate the performance of Salesforce solutions through rigorous testing and debugging.
  • Provide continuous maintenance for delivered applications, including troubleshooting and resolving issues.
  • Staying up to date with the latest Salesforce technologies, ServiceMax evolution, best practices, and industry trends.
  • Facilitate technical delivery with Managed Services.
  • Collaborates with Solution Architects.

Required:

  • Bachelor's degree in computer science, Information Systems, or other related field.
  • Min 4 years of implementation experience with Salesforce.
  • Min 2 years of experience with ServiceMax application.
  • Min 3 years in Agile and DevOps development.
  • Strong Knowledge of Salesforce/ServiceMax application administration, security models, sharing rules, standard/custom objects, Validation and workflow rules, reports/dashboards.
  • Good knowledge of Data Loader tool.
  • Experience on mobile application ServiceMax FSA/Go.
  • Excellent communication skills in English.

Preferred:

  • Master's degree in computer science, Information Systems, or other related field.
  • Direct experience or experience with integrating with ERPs.
  • Knowledge of Databases – Oracle, SQL Server.
  • Using technologies as MuleSoft, Oracle Integration Cloud.
  • Experience with TrueContext application.
  • Experience working in Field Service domain.
  • ServiceMax administration certifications

Who we are

At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

  • ServiceMax Developer

    1 week ago

    bangalore, India Tata Consultancy Services Full time

    Greetings from TCS Human Resources Team!! Dear Candidate,For all those Tech Aspirants, we are coming with the plan of Walk in Drive (In-Person Drive) on 29 NOV 2025 (Saturday) TCS Infopark Park, Kochi ! It is purely an in-person drive, where candidates are expected to be present in person for the process. It is Walk In Drive details are as below: Walk in...

  • ServiceMax Developer

    1 week ago

    bangalore, India Tata Consultancy Services Full time

    Greetings from TCS Human Resources Team!! Dear Candidate, For all those Tech Aspirants, we are coming with the plan of Walk in Drive (In-Person Drive) on 29 NOV 2025 (Saturday) TCS Infopark Park, Kochi ! It is purely an in-person drive, where candidates are expected to be present in person for the process. It is Walk In Drive details are as below: Walk in...

  • Financial Due Diligence Analyst/ Senior Analyst

    2 weeks ago

    bangalore, India eCloudacc Support Services Full time

    We're hiring and have multiple opening for motivated FDD/QoE Analysts/ Senior Analysts to support our rapidly growing Transaction Advisory Services practice, with a focus on US-based deals. The ideal candidate has 2–3 years of experience in transaction advisory or due diligence, strong financial analysis skills, and excellent English communication.Key...

  • Research Analyst- Tech Buyer Data

    3 weeks ago

    Bangalore, India Jobted IN C2 Full time

    Overview: Overview IDC is seeking a Research Analyst, Tech Buyer Data, to join our TechMatch program. In this hands-on role, you will research software markets, create and refresh high volumes of commercial and technical information on software providers, and ensure data quality for our AI-driven sourcing platform. You will be a key contributor to a team...

  • Tech Support Specialist

    2 days ago

    bangalore, India beBeeSupport Full time

    We are seeking a skilled Tech Support Specialist to join our IT team.About the RoleThe Tech Support Specialist will be responsible for providing technical assistance and support for systems, applications, and hardware. This includes troubleshooting OS, software, network, and connectivity issues, installing, configuring, and maintaining laptops/desktops, and...

  • Technology Support Analyst

    2 days ago

    Bangalore East, India Stats Perform Full time ₹ 30,00,000 - ₹ 65,00,000 per year

    DescriptionOverviewStats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting.  Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings. We then offer coaches, teams,...

  • Intern - Business Value Analyst

    1 week ago

    bangalore, India Lara Tech Consulting Full time

    Location : Mangalore / Bangalore About the Program: Lara Tech Consulting is inviting 2024 and 2025 BBA graduates to apply for our Business Value Analyst Internship Program: A structured learning and on-project experience designed to build business, analytical, and consulting skills. The program begins with focused classroom sessions in Bangalore, followed by...

  • Business Analyst Salesforce

    3 weeks ago

    bangalore, India Radix2 Tech Solutions Full time

    Company DescriptionRadix2 Tech Solutions specializes in transforming businesses through powerful and flexible CRM solutions. We cater to the needs of today’s enterprises while exploring opportunities for tomorrow. Our adaptable solutions are designed to align with modern business demands. At Radix2 Tech Solutions, innovation and client-centric approaches...

  • Data Analyst

    5 days ago

    bangalore, India Kindred Full time

    KINDRED – Data Analyst Full time position Annual salary for this role is 8 LPA Kindred is a tech Social Enterprise that transforms e-commerce transactions into a force for good. Kindred's tech empowers 500 million users with 550,000+ online savings, from 100,000+ advertisers, allowing our publisher partners to earn commission on every purchase, and direct...

  • Data Analyst

    6 days ago

    bangalore, India Kindred Full time

    KINDRED – Data Analyst Full time position Kindred is a tech Social Enterprise that transforms e-commerce transactions into a force for good. Kindred's tech empowers 500 million users with 550,000+ online savings, from 100,000+ advertisers, allowing our publisher partners to earn commission on every purchase, and direct those funds to support ESG...