Architect - ServiceMax & Salesforce Platform

At Smith+Nephew, we design and manufacture technology that takes the limits off living.

Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill the role of Architect S+N Service Operating System ServiceMax & Salesforce.

We are seeking an Architect with deep expertise in Salesforce and ServiceMax to drive the architecture, design, and delivery of complex, enterprise-scale solutions If you're eager to be part of a dynamic environment that fosters growth and collaboration, look no further.

Let's craft the future together.

What will you be doing?

- As a senior technical role that blends architectural leadership with hands-on development, aimed at delivering scalable and high-impact service solutions that align with client business needs.

- An expert Salesforce professional with a consistent track record in leading teams, delivering Salesforce and ServiceMax solutions, and optimizing systems for performance, scalability, and security.

- Architect & Design Solutions : Lead the design and architecture of Salesforce solutions, including Salesforce Service Cloud, Lightning, and ServiceMax.

- Ensure that these platforms meet business needs, are scalable, and integrate seamlessly with the existing IT infrastructure.

- End-to-End Delivery : Supervise all phases of platform implementations, including requirement gathering, design, development, integration, testing, and deployment.

- Lead technical teams to drive solutions from inception to delivery.

- Work closely with business customers, executives, and IT teams to define requirements and ensure that Salesforce & ServiceMax solutions align with business objectives.

- Guide and mentor teams of technical architects, developers, and consultants.

- Foster a culture of collaboration, innovation, and continuous learning to ensure that team members continue to grow and enhance their skills.

- Integration Expertise : Lead design and implementation of complex integrations between Salesforce, ServiceMax, and other enterprise systems (ERP, legacy systems, etc.), using APIs and middleware platforms such as MuleSoft.

- Middleware integration expertise is essential for this role.

- Salesforce & ServiceMax Expertise : Leverage your deep knowledge of Salesforce ServiceCloud, Field Service Lightning, ServiceMax, and eCommerce solutions to design and implement solutions that optimize field service operations and customer engagement.

- Ensure solutions and follow standard processes in cloud security, data privacy, and scalability.

- Ensure compliance with regulatory requirements and implement strong security policies across the platforms.

- Lead customization efforts on Salesforce Lightning components, with expertise in Apex, Visualforce, Lightning Web Components (LWC), and integrations with ServiceMax.

- Optimization & Solve : Fix complex technical challenges, optimize solutions for scalability, and reliability, ensuring high-quality delivery.

- Ensure that all solutions adhere to organizational governance models and industry standard processes for data management and security.

- An individual who can work efficiently in a collaborative environment and foster teamwork with their peer group, their team and with business / functional leaders.

What will you need to be successful?

- Education : Bachelor's Degree or equivalent experience in Information Technology, Information Systems, or related field.

- Certification/Licenses : Salesforce Certified Platform Developer I & II, Salesforce Certified Technical Architect, and additional certifications in ServiceMax or other Salesforce specialties are highly desirable.

- Hybrid : Work from office : 2 days in a week.

Experience :

- Extensive Salesforce & ServiceMax Expertise : 7+ years of experience in designing, implementing, and optimizing Salesforce solutions, with specific expertise in Salesforce Service Cloud, Field Service Lightning, and ServiceMax.

- 5 + years of proven ability in designing and implementing integrations using Salesforce APIs (REST/SOAP), Apex, middleware platforms as MuleSoft, Cast Iron, or Informatica.

- Middleware expertise is required.

- Good understanding of cloud-based solutions and enterprise IT architecture.

- Hands-on experience designing solutions on the Salesforce and ServiceMax platforms.

- Expertise in Salesforce configuration, Apex, Lightning Web Components, Visualforce, Flows, and Process Builder.

Other reasons why you will love it here

- Your Future : Major Medical coverage + Policy exclusions and insurance non-medical limit.

- Educational Assistance.

- Work/Life Balance : Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.

- Your Wellbeing : Parents / Parents in Laws Insurance (Employer Contribution of 8,000/annually), Employee Assistance Program, Parental Leave.

- Flexibility : Hybrid Work Model (For most professional roles).

- Training : Hands-On, Team-Customized, Mentorship.

- Extra Perks : Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift