Learning and Development Specialist, Operations Excellence

3 days ago


Mumbai, Maharashtra, India myGwork Full time

About the Role

This is an exciting opportunity to join Amazon's Last Mile learning team as a Training Specialist. As a key member of our team, you will play a crucial role in boosting the competencies of our employees by developing and conducting effective training programs. The primary responsibility of this position is to enhance the employee's workplace performance in conjunction with the company's core values.

Job Responsibilities

  • Supervise structured learning metrics and oversee their results for the assigned territory and region.
  • Manage live performance metrics end-to-end for the assigned territory.
  • Conduct learning sessions on new processes as well as BQM through ITL or digital learning as per the requirement.
  • Maintain data and analysis through reports on Excel, looking for good Excel hands-on skills.
  • Ensure completion of new hire training programs, coaching, and other performance improvement programs on time.
  • Partner with operations leaders while conducting station audits to check process compliance and fix gaps on an immediate basis.
  • Identify learning coaches and certify them, building and coaching learning Ambassadors at every station to drive learning activities.
  • Lead individual improvement projects to enhance business performance.
  • Drive Quality & Learning metrics.
  • Conduct chime sessions and classroom sessions with stakeholders.

About the Team

You will be part of Amazon's inclusive culture that empowers employees to deliver exceptional results for our customers. Our team is passionate about providing top-notch learning experiences that help employees grow professionally and personally.

Requirements

  • 5+ years of experience as a Training Specialist/Trainer in a similar role.
  • Excellent organizational and interpersonal skills.
  • Familiarity with MS Word, Excel, and PowerPoint.
  • Ability to work flexible hours, including weekends (if required).

Estimated Salary: $85,000 - $110,000 per year (dependent on location and experience).



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