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Global Technical Support Specialist
2 weeks ago
Job Overview
The Customer Support Engineer role is a critical position within our organization, responsible for providing exceptional support to customers worldwide.
About the Position:
We are seeking a highly skilled and motivated individual to join our team as a Customer Support Engineer. In this role, you will be the primary point of contact for customers, ensuring timely and effective resolution of their issues.
Key Responsibilities:
- Develop strong communication skills to effectively interact with customers, gathering information quickly and explaining their responsibilities in resolving issues.
- Communicate next steps and status to inspire confidence in customers, ensuring transparency throughout the process.
- Demonstrate troubleshooting skills and collaborate with cross-functional teams to resolve complex issues.
- Expand technical knowledge of commerce platform concepts, including online services, Order to Cash operations, and billing systems processes.
- Acquire a solid understanding of the Azure Platform and architecture, enabling efficient troubleshooting and problem-solving.
- Troubleshoot online account/login issues, employing exploratory learning skills to stay up-to-date with emerging technologies.
Benefits:
This role offers a unique opportunity to grow professionally and personally, working with a diverse group of talented individuals. As a Customer Support Engineer, you will have access to ongoing training and development opportunities, enabling you to stay ahead in your career.
