Strategic Client Liaison

6 days ago

Noida, Uttar Pradesh, India beBeeAccount Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Overview:

We are seeking a seasoned customer-focused professional to assume the role of Key Account Manager. This individual will be responsible for ensuring seamless client onboarding, delivery, and long-term relationship management.

Key Responsibilities:

  • Lead client onboarding and ensure smooth handover from sales team.
  • Manage end-to-end delivery of client projects, ensuring quality, timelines, and client satisfaction.
  • Act as primary point of contact for clients post-contract signing.
  • Build and nurture long-term relationships with clients to drive renewals, upsell, and cross-sell opportunities.
  • Collaborate with internal teams (operations, marketing, product, delivery) to ensure client requirements are met.
  • Track client health, proactively address issues, and resolve escalations quickly.
  • Develop and present account review reports, success metrics, and ROI to clients.
  • Maintain detailed records of client interactions, feedback, and opportunities in CRM tools.

Required Skills and Qualifications:

  • Bachelor's/Master's degree in Business, Marketing, or related field.
  • Minimum 5+ years of experience in post-sales, client success, or account management, preferably in IT/SaaS/Services sector.
  • Proven track record of managing enterprise clients and delivering projects successfully.
  • Strong communication, relationship-building, and stakeholder management skills.
  • Ability to handle multiple accounts/projects simultaneously.
  • Proficiency in CRM tools and reporting.
  • Analytical mindset with ability to measure client success and ROI.
  • Problem-solving skills and customer-first attitude.

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