Service Professional

4 days ago

Mumbai, Maharashtra, India beBeeChromatography Full time ₹ 1,04,000 - ₹ 1,30,878

We are seeking a proactive and versatile Service Professional to oversee all service-related activities for core and chromatography systems. The ideal candidate will be responsible for delivering an exceptional customer experience, driving service success that improves customer satisfaction, maximizes retention, and boosts profitability.

Key Responsibilities
  • Provide timely and effective service support during field visits and in-house operations.
  • Manage all on-site installation, repair, maintenance, and testing tasks with utmost precision.
  • Diagnose errors or technical problems and determine optimal solutions.
  • Produce detailed service reports, ensuring accurate documentation of all processes.
  • Understand customer requirements and make informed recommendations.
  • Build and maintain strong relationships with customers.
  • Collaborate with the technical team and share knowledge across the organization.
  • Safely operate a vehicle and use field automation systems effectively.
Qualifications & Skills
  • Engineering degree in Chemistry, Electronics, Electrical, and Instrumentation, or a related field.
  • Proven field service experience, with a focus on LPLC and HPLC product segments. Overall chromatography experience is highly valued.
  • Familiarity with mobile tools and applications.
Benefits & Requirements
  • Ability to troubleshoot, test, repair, and service technical equipment efficiently.
  • Strong teamwork and high customer orientation.
  • Flexibility to work varied shifts and adapt to changing schedules.
  • Excellent communication skills, both spoken and written.
  • Strong problem-solving and analytical abilities.
Additional Information

The successful candidate will possess a unique blend of technical expertise, excellent interpersonal skills, and a customer-centric approach.

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