Client Service Professional

3 days ago


Mumbai, Maharashtra, India beBeeCustomerCare Full time ₹ 9,00,000 - ₹ 12,15,000

Job Role: Client Service Professional

About the Role:

  • Attend to customer complaints and issues with promptness and efficiency.
  • Monitor system performance to ensure seamless operations.
  • Communicate effectively with customers via email and follow up on their queries.
  • Utilize strong written and verbal communication skills to interact effectively with customers.
  • Develop active listening skills to comprehend customer needs and concerns.
  • Collaborate with internal teams to provide solutions to complex customer issues.

Functional Area: BPO, International BPO, Customer Service, Customer Care, Help Desk, Technical Support

Key Responsibilities:

Client Service Professionals are responsible for delivering exceptional customer experiences by addressing customer complaints and issues promptly and efficiently. They monitor system performance to ensure optimal results and communicate effectively with customers via email, providing timely follow-ups on their queries. Utilizing strong written and verbal communication skills, they interact effectively with customers, addressing their needs and concerns through active listening.

Requirements:

Successful Client Service Professionals possess excellent written and verbal communication skills, allowing them to interact effectively with customers. They also develop strong listening skills to comprehend customer needs and concerns. Team collaboration is key, as professionals work closely with internal teams to provide solutions to complex customer issues.

Benefits:

As a valued member of our team, you will enjoy a dynamic work environment that fosters growth and development. Our comprehensive benefits package includes opportunities for advancement, flexible work arrangements, and a supportive team culture.



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