Professional Client Servicing Specialist

1 day ago

Mumbai, Maharashtra, India beBeeMarketing Full time ₹ 12,00,000 - ₹ 20,00,000
Client Servicing Manager Role Overview

We are seeking an experienced professional to join our team as a Client Servicing Manager. This role will involve serving as a strategic partner for our clients, ensuring smooth collaboration between stakeholders and internal teams.

Key Responsibilities:
  • Act as the primary point of contact for client accounts, building long-term trusted relationships.
  • Understand client business goals, industry trends, and customer needs to deliver tailored full-funnel strategies.
  • Partner with strategy, creative, performance, and product teams to design and execute integrated campaigns.
  • Ensure timely, error-free, and on-budget delivery of projects while exceeding client expectations.
  • Leverage AI-driven tools and dashboards to monitor performance and provide actionable insights.
  • Conduct quarterly business reviews and performance presentations for senior client stakeholders.
  • Identify upsell and cross-sell opportunities across marketing, product, and AI capabilities.
  • Anticipate and resolve issues proactively, managing client expectations with transparency.
  • Mentor and guide junior team members to build a strong client servicing function.
Requirements:
  • 4-7 years of experience in client servicing, account management, or digital marketing roles (agency experience preferred).
  • Proven ability to manage mid-to-large client accounts with multi-channel marketing campaigns.
  • Strong understanding of digital marketing, media, CRM, retention, and performance marketing.
  • Familiarity with AI-driven tools, analytics dashboards, and martech/adtech platforms is a plus.
  • Exceptional communication, presentation, and stakeholder management skills.
  • Strong problem-solving, multitasking, and leadership abilities.

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