Client Service Professional

4 days ago

Mumbai, Maharashtra, India beBeeClientService Full time ₹ 6,00,000 - ₹ 12,00,000
Job Summary

We are seeking a highly skilled and experienced Client Service Manager to join our team. As a Client Service Manager, you will be responsible for ensuring high levels of customer satisfaction and resolving complex customer complaints.

Your key responsibilities will include managing difficult customer situations, gathering and preparing statistics for service quality and productivity indicators, and ensuring compliance with internal and external guidelines.

You will also be responsible for finding ways to improve operational efficiency and control costs, processing transactions with a high level of accuracy and commitment, and monitoring customer satisfaction survey ratings.

In addition, you will ensure adherence to laid down processes, facilitate first time resolution, minimize rejections and customer complaints, and monitor and track transaction volumes.

You will be responsible for general reconciliation and control activities, as well as being multi-skilled to handle all kinds of transactions and services in the bank.

You will also contribute to branch performance through referrals, efficient customer service, and effective operations controls.

Requirements
  • Graduate or Post Graduate degree
  • Candidate should have anywhere between 1 - 4 years of overall experience
  • Banking knowledge and understanding of front and back office processes and procedures
  • Good interpersonal skills and strong communication skills
  • Team-playing ability
Main Responsibilities

The successful candidate will be responsible for:

  1. Ensuring high levels of customer satisfaction
  2. Managing difficult customer situations
  3. Gathering and preparing statistics for service quality and productivity indicators
  4. Ensuring compliance with internal and external guidelines
  5. Finding ways to improve operational efficiency and control costs
  6. Processing transactions with a high level of accuracy and commitment
  7. Monitoring customer satisfaction survey ratings
  8. Ensuring adherence to laid down processes
  9. Facilitating first time resolution
  10. Minimizing rejections and customer complaints
  11. Monitoring and tracking transaction volumes
  12. General reconciliation and control activities
  13. Multi-skilling to handle all kinds of transactions and services in the bank
  14. Contributing to branch performance through referrals, efficient customer service, and effective operations controls
Regulatory and Business Conduct

The successful candidate must demonstrate:

  1. Exemplary conduct and adherence to the Group's Values and Code of Conduct
  2. Understanding and ensuring compliance with all applicable laws, regulations, guidelines, and the Group Code of Conduct
  3. Effective identification, escalation, mitigation, and resolution of risk, conduct, and compliance matters
  4. Servicing as a Director of the Board of [insert name of entities]
Key Skills and Qualifications
  • Strong leadership skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Proven problem-solving skills
  • Highly organized and detail-oriented

Ambition: Customer Focus, Adaptability, Professionalism

Are you looking for a challenging role that requires strong leadership and communication skills? If yes, then this is the ideal opportunity for you

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